Mokhtar Ibrahim

• Working as outsource for E-Government Authority -Ras Al Khaima.
• Working on running products & new projects.
• Provide business solutions and enhancements for projects.
• Projects:
o DCA e-Services - (Department of Civil Aviation)
o File Net product - provide IBM ECM product as Content Management Solution

• Working as outsource for ELM Company.
• Working on running e-products & new projects.
• Provide business solutions and enhancements for projects.
• Projects:
o Moroor project (TAMM) - Public Traffic Department.
 Assess relevant Business & operating models
 Enhance Customers Journey across provided services
 Stakeholders value mapping
o Najm Insurance & Accidents - Public Traffic Department.
 Re-define value-added chain among integrated stakeholders
 Re-design related process through applying reengineering thinking.
o Marine Transportation, Public Transportation Authority.
 Define scope of services
 Assess stakeholder needs and define key success factors.
 Define & assess business intersections among related stakeholders
 Re-design relevant Business Processes to support PTA & customer objectives.
o Airports E-Permits - General Authority of Civil Aviation.
 Analyse service goals and its baseline measurements (KPI’s)
 Study customer pains and touchpoints
 Enhance and automate the process of generating Airport permits.

working to Analyze software/System specifications & requirements for the E-Portal Services and Document these requirements using UML tools.

Working as a business analyst and project manager for all the software systems projects in CIL company.

Business Analyst: Analyze software/System specifications and requirements & Document these requirements using UML tools.

Project Management: Manage software projects resources and plan and make sure of meeting the projects deadlines.

Handle issues that opened by customers and analyze them in documents and report to developer or for some modules I responsible to develop the issues my self, then test them back before releasing to customer.