Business Analyst
Pwc - United Arab Emirates
Total years of experience :8 years, 4 Months
• Designed 2 API Microservices’ logic and parameters, saving user’s time by 20-25% (60-100 seconds).
• Enhanced Business process for 2 major Government services, by conducting iterative requirements elicitation sessions, Content creation, Systems integration testing, Bugs and error Resolution and facilitating UATs.
• Deliverables: Business Requirement Matrix, Technical specifications, User Stories, Test Cases, FAQs, User Guides.
• Tools used: JIRA, Confluence, Slack.
• Implementation tester to digitize countrywide patient medical records 5 major hospitals and 20 Health centers.
• Roll out testing on Electronic Medical Record (EMR) software EPIC: for medical staff’s end user devices.
• Performed around 100 medical staff’s training and hand holding.
• Elicited detailed requirements from more than 10 perspectives of stakeholders and converting them into IT specifications.
• Evaluated and shortlisted 120 projects for implementation, in collaboration the Enterprise architect, Security expert and technology expert
• Engaged potential IT vendors, conducted solution demos, reviewed Statement of Work (SOW), prepared vendor evaluation findings for decision makers.
• Deliverables- Business Requirement Document (BRD), Business Case, Cost/benefit analysis, Project prioritization.
a) Project 1: ‘Agronomist Field work’ digitization project
• Interviewed 3 levels of end users, prepared product roadmap divided in 3 stages. (Mobile app, Web app)
• Led the MVP solution development effort by specifying development tasks, performed sanity and User Experience testing.
• Demonstrated weekly product increment to the client senior management after sprints and captured their feedback.
• Conducted backlog grooming meeting with Product Owner, to prioritize user stories for the next sprint.
Led the solution roll out to 150 Field agronomists all over the country.
• Performed post implementation hand holding of 3 levels of end users.
b) Project 2: Task management System (White label SaaS Web application, based Salesforce Heroku PaaS platform).
• User Experience designer: Created information architecture, user journey map, wireframes, high fidelity prototypes (Figma, Adobe XD, Balsamiq, Web and mobile screens).
• Setting User acceptance criteria, create test script, conducted User Acceptance testing.
• Designed Dashboards with Graphs to indicate performance of Task quality and timeliness.
• Created team capacity monitoring system. (Using timesheet and Gantt charts).
• Designed innovative Task- Subtask hierarchy and customizable recurring tasks, to handle all possible business situations within and outside the organization.
• Developed end to end ‘Utility billing’ application using Java framework Oracle ADF 12c.
• Created database objects using SQL, PL/SQL. (triggers, functions, tables, joins for cooling bill calculation: Capacity charges, Meter Setup fee, fuel Surcharge.
• Deployed the application on Amazon Web Services (AWS) cloud server.