Emirates Petroleum Products Company/Emirates National Oil company
Total years of experience :12 years, 7 Months
Supervise the operational activities of the store for the smooth operation
Entering daily worksheets and daily invoices
Attend the customer complaints and ensure productive solutions
Ensure that proper procedures in all areas of the site were being implemented
Prepare reports and update if needed
Observes and evaluates staff performances
Supervise and coordinates the staff with activities that engaged to customer services
Communicate with the other department and management to resolve problems
Maintaining high standard of customer service as per company standards.
Recieving stocks from respective vendors and arranging them according to plan o gram.
handling cash register
Handling customer complaints in the absence of SHIC
Monitoring an updating stocks to controll the stock loss at the site.
Always maintaining safe and healthy working environment by following company EHS policy where safety come first
Merchendising the products
House keeping
Work xperience 5
and Responsibilities
ensure to open the store before the mall open
responsible for merchandising
ensure that the window display and all selling area's display are according to the visual
handle cash and credit sales
ensure that the sales are kept inside the vault after shift
ensure that the revolving fund are exact and are kept inside the vault
log all important documents and amount of money that is kept inside the vault
render excellent customer service
assist the customer for the size availability of the item chosen
keeping all the items displayed and the store neat and clean
and Responsibilities
handle sales credit sales report
enusre that the sale are displayed on its hanger rack base on price
ensure to put merchants cover on all items every end of the day
repsonsible for merchandising
provide information regarding the products and services of the store
handle customer complaints in accordance with the company guidlines and policies
resolve customer complaints within bound limit
ensure resolution and customer satisfaction
keeping records and documents necessary information for future reference
responsible for keeping and documenting lost and found items
processing new customer memebership
answering telephone calls and making appropriate transfer
responsible for paging necessary infromation that needs attention