Momen Kudmani

Full Team Leadership: Directed the entire e-commerce department, supervising cross-functional teams
to ensure seamless daily operations and project delivery.
Marketplace Management: Orchestrated full-cycle operations on Amazon, Noon, and Jumia, scaling
sales.
Strategic Growth: Optimized the digital customerjourney using behavioral analysis, reducing cart
abandonment.
Logistics Oversight: Managed real-time inventory and logistics partners to ensure a 98% on-time
delivery rate.
UX & Conversion Optimization: Redesigned the customerjourney and checkout flow, resulting in a 15%
reduction in cart abandonment rates.

Entrepreneurial Leadership: Founded and scaled a start-up agency, overseeing brand identity, client
acquisition, and financial budgeting.
Creative Strategy: Led the execution oftailored advertising campaigns, significantly increasing market
presence for diverse clients.

Operations Quality: Spearheaded the OQM framework, ensuring service excellence for one ofthe
worlds largest retail projects.
Crisis & Liaison Management: Acted as a key mediator between administration and branches to resolve
complex operational escalations.
Team Governance: Led and mentored a large-scale team, focus on KPIs, performance monitoring, and
compliance with global standards.

Retail Management: Directed daily sales operations, exceeding monthly targets and reducing
operational waste.
StaffSupervision: Managed inventory tracking and trained staff on suggestive selling techniques.