Customer Service Project Analyst
Ethos Consultancy
Total years of experience :4 years, 11 Months
Coordinate and conduct market research studies and produce executive reports for both government and private sectors. Regularly coordinate with researchers and report to project managers. Regularly review each project and provide monthly report to Ethos Consultancy management on progress. Overall, have handled projects for the Prime Minister’s office which included all government sectors (Ministries) and private sectors which included; Commercial bank of Dubai, Dubai Islamic bank, RAK bank, Emirates bank, First Gulf Bank, Lloyds Bank PLC, Etisalat and DU in conducting market research. Have also benchmarked all banks in UAE.
Supervised retail outlets for Jumeirah Retailing in Burj Al Arab, Madinat Jumeirah, Emirates Towers and Jumeirah Beach hotel in Dubai U.A.E.Organise the team and create win win attitude. Responsible of opening and closing shifts. Responsible and in charge of floor operation. Brief the colleagues on daily basis about objectives, sop, operational issues. Promotions, daily and monthly targets. Ensure that goals and objectives are perceived as attainable. Ensure to provide excellent customer service and encourage communication among team members. Being a role model to the team. Observe and coach members of the team to motivate and increase their efficiency .Responsible of handling customer grievances professionally. Interact with customers to know their preferences and ensure to meet them. Supervise the entire credit and cash transaction followed by spot checks. Participating in monthly inventory and help to find cause of variance if any. Prepare and settle credit and cash transactions for daily banking. Conduct departmental trainings. Calculated and transmitted weekly/monthly confidential sales reports for presentation to senior management while ensuring timely execution of financial reporting, operating forecast. Established solid, positive and productive work environment.
Obtained Certificate and Diploma in travel operations. Distinction in Galileo.