منى قعدان

• Driving compliance with Kuwaiti labor law and aligning workforce
planning across sectors.

• Building an Hr department from scratch.
• Establish an HR module by using ERP.
• Consistently recruiting an excellent staff.
• Maintaining a smooth on boarding process.
• Training, counseling and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear company policy and procedure by creating the employee handbook.
• Creating the company bible book.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Leading all Mandobs who are responsible for the employees residency affairs.

• Established an HR department from scratch, serving 250+ employees
across two sectors.
• Authored weekly HR newsletter to improve employee communication and
engagement.

• Consistently recruiting an excellent staff.
• Maintaining a smooth on boarding process.
• Training, counseling and coaching our staff.
• Resolving conflicts through positive and professional mediation.
• Carrying out necessary administrative duties.
• Conducting performance and wage reviews.
• Developing clear policies and ensuring policy awareness.
• Creating clear and concise reports.
• Giving helpful and engaging presentations.
• Maintaining and reporting on workplace health and safety compliance.
• Handling workplace investigations, disciplinary and termination procedures.
• Maintaining employee and workplace privacy.
• Leading a team of junior human resource managers.

• Developed policies, reporting systems, and health and safety compliance
frameworks.

• Responsible of training new recruits that join the team .

• Distributing and delegating tasks to my team member including myself.

• Receives Non-immigration Visa (NIV) applications, makes preliminary determination of visa classification and performs data entry.
• Maintains files of applications for which Security Advisory Opinion (SAO) clearances have been received.
• Prints approved visas, performs Quality Assurance process on printed visas.

• Responds to public inquiries, drafts routine correspondence for signature by unit chief
• Drafts Security Advisory Opinions (SAOs).
• Picking up official passports from the office of U.S-Kuwaiti Military Cooperation in the afternoon.
• Receiving and processing mailed application documents (from our contracted mail courier), which included new passports, application photographs, educational credentials, medical statements, and financial documents).
• I worked closely with the office of Military Cooperation to facilitate the processing of special-visa applications (including diplomatic and official visas.
• American Citizen Service Section receive and process mailed U.S. passports for U.S. citizens resident in Kuwait.
• The incumbent handles all the outgoing and incoming diplomatic notes between the embassy and the Kuwaiti government offices and other embassies.

• Handles all the translation of the official outgoing and incoming diplomatic notes and other outgoing and incoming officials letters.

• Maintains the time and attendance sheet and liaises with other embassy offices on work orders and the administrative tasks.

• Responsible of handling E- mails accounts in addition to her own personal account, one is the congressional inquiries which should be logged in the appropriate book and referred to the counsel for action. the other one is the public inquires which should be referred to the appropriate unit chief for response. In both cases, response should be sent within three working days.

• Receives and maintains a log off all incoming class A visa referrals, also ensure that referrals are properly signed, have correct photograph and are otherwise complete.
• Incoming referrals are passed to the consul for action.
• Issue day end report and month end.
• Payments collection for both American and Non-American applicants who are seeking for our services.
• Assisting students who are planning to study in the united sates after they got their acceptance.
• Attending most of our students and universities outreach and social media work with our Ambassador to advise answer questions, and resolve problems.

• Attending most of the social media events.

• Responsible of training new recruits that join the team .

• Distributing and delegating tasks to my team member including myself.

• Receives Non-immigration Visa (NIV) applications, makes preliminary determination of visa classification and performs data entry.
• Maintains files of applications for which Security Advisory Opinion (SAO) clearances have been received.
• Prints approved visas, performs Quality Assurance process on printed visas.

• Responds to public inquiries, drafts routine correspondence for signature by unit chief
• Drafts Security Advisory Opinions (SAOs).
• Picking up official passports from the office of U.S-Kuwaiti Military Cooperation in the afternoon.
• Receiving and processing mailed application documents (from our contracted mail courier), which included new passports, application photographs, educational credentials, medical statements, and financial documents).
• I worked closely with the office of Military Cooperation to facilitate the processing of special-visa applications (including diplomatic and official visas.
• American Citizen Service Section receive and process mailed U.S. passports for U.S. citizens resident in Kuwait.
• The incumbent handles all the outgoing and incoming diplomatic notes between the embassy and the Kuwaiti government offices and other embassies.

• Handles all the translation of the official outgoing and incoming diplomatic notes and other outgoing and incoming officials letters.

• Maintains the time and attendance sheet and liaises with other embassy offices on work orders and the administrative tasks.

• Responsible of handling E- mails accounts in addition to her own personal account, one is the congressional inquiries which should be logged in the appropriate book and referred to the counsel for action. the other one is the public inquires which should be referred to the appropriate unit chief for response. In both cases, response should be sent within three working days.

• Receives and maintains a log off all incoming class A visa referrals, also ensure that referrals are properly signed, have correct photograph and are otherwise complete.
• Incoming referrals are passed to the consul for action.
• Issue day end report and month end.
• Payments collection for both American and Non-American applicants who are seeking for our services.
• Assisting students who are planning to study in the united sates after they got their acceptance.
• Attending most of our students and universities outreach and social media work with our Ambassador to advise answer questions, and resolve problems.

• Attending most of the social media events.

• Handled diplomatic notes, translations, and liaison with Kuwaiti
government offices.

• In charge of all walk-in customers - attending to their needs - answering all assigned inquiries.
• Managing all assigned Front Desk activities
• Providing customers with shipping rates for all destinations around the world based on content of shipment.
• Responsible for all communications with cash customers sending shipments to destinations around the world.
• Handling Inbound and Outbound shipments for Cash, account holders Customers, ensuring safe and timely delivery to final destination.
• Communicating with customers through sending various emails (follow-up, acknowledgment, apology and thank you).
• Handling customer complaints face-to-face, via email or on phone; escalating to Customer Service Manager when necessary.
• Handling of Attestation services with Embassies and Ministries, ensuring safe delivery to receiver.
• Arranging Special Services Shipments including sending flowers, cakes and gifts from Overseas to Kuwait with the highest quality and continuous follow-up.
• Following up on Cash Compensations for dissatisfied customers and logging relevant details on system for approvals.
• Handling special shipments including packaging of fragile items.
• Communication and follow-up with various Aramex Branches in multiple destinations around the world on delayed, problematic and special shipments.
• Responsible for handling incoming calls of potential customers & performing tele-sales when needed
• Handling cover for Aramex Sharq branch from A-Z, opening & closing, following up with couriers, handling all types of customers and relevant inquiries walk-in and phone - Acting Branch Manager
• Responsible of training new recruits that join the team.
• Assisting customers with Online Shopping.
• Opening new accounts for Shop & Ship Customers
• Explaining logistics of Shop & Ship Service & advising customers of specific rates & expected times of deliveries.
• Following up with Customs Department for all shipments that are “Held in Customs’.
• Explaining all relevant details of Catalogue Shopping Service when needed.

• Coordinated HR activities including staffing, benefits, training, and events.
• Conducted field recruitment campaigns, employee recognition activities,
and disciplinary monitoring.
• Assisted with payroll, client loans, and loan document verification.

• Answers employee questions about human resources policies and procedures, and refers to specialist as needed.
• Coordinates new hire orientation, HR events, benefits open enrollment and company-wide meetings.
• Administers and maintains HR activities and programs; such as staffing, compensation, benefits, training and safety.
• Helps employees and their managers in performance and disciplinary matters, develop a set of rules that would monitor the discipline and work of workers.
• Carrying out field interview campaigns and advertising, arranging for all essentials needed for the recruitment drive, coordinating work with other staff members, determining employee performance
• The job also includes consulting with practice managers regarding employee turnover, absenteeism, changes in work settings, employee motivation and recognition, and other employee-related aspects.
• Carries out the duty of conducting employee recognition activities like service honors and Employee of the Year awards.
• Booked short and long-term events for clients.
• Coordinated details of the event verbally and in writing with the clients.
• Keep Time and Attendance of our office staff.
• Help schedule meetings for my boss, arrange hotel rooms, help arrange hotel room, conference room, prepare invitation to bank client in the country, with ministries and overseas clients.
• Book tickets assist with office related seminars and workshops in country and in other countries.
• Aware of micro finance software and delta sharing.
• Bank statement analysis.
• Clients loan and clients installments.
• Clients obligation
• Issue day end report and month end.
• Check loan documents before custo