CRM Admin & System Analyst
Millensys
Total years of experience :17 years, 6 Months
- System Analysis of the sales & service cycles aiming to enhance the automated workflow of the inhouse developed CRM. - Work with customers on analyzing their own workflow and tailoring the product accordingly. - Managing the CRM’s database. - Assessing both Sales & Service departments. - Managing company’s hotline, and customer satisfaction & loyalty programme.
- System Analysis & consultation to client’s environment and working with presales engineers on formulating solution’s design.
- Managing & consolidating solutions at the Presales end, and manage communication with vendors. - Demonestrating solution to client, communicating client’s remarks and
EDUCATION
PROFESSIONAL EXPERIENCE
request to presales team, and managing changes in design and quotations
till finalizing the proposal.
- Managing Implementation and responsible for customer acceptance and
satisfaction.
- Selling larg portfolio of products, solutions, and IT services presented by a
number of vendors such as HP, Dell, VMWare, VEEAM, SAP, & SAP B1.
- System Analysis & consultation to client’s environment and working with
presales engineers on formulating solution’s design.
- Successfully penetrating key accounts such as:-
* Zewail City of Science & Technology
* MSCANCO
* Arabian Cement Co,
* Arab Contractors
* Dusit Thani Hotel & Resorts
* Royal Maxim Palace Kempinski
* Fairmont Nile Towers
Elementary & Middle School (Grades 4- 8) IT Teacher
Middle & High School (Greade 7-12) Computer Teacher
Co-Managed the Automated Workflow System (E-science) project (2005 - 2008).
The project’s scope was to replace the manual paperwork system with a new automated workflow system in order to minimize the expenses and maximize the efficiency and accuracy of work.
Managed the IT Infrastructure Upgrade project of the faculty of Science (2008 - 2010).
The project’s scope was to upgrade the IT infrastructure of the faculty of science to satisfy the growing needs of it’s staff.
Serving the dept. of Statistics & Operations Research 4 computer labs.
Assisting students with technical problems.
Part time teaching assistant in a training course: “Design and Analysis of Experiments: An Intro."
Research assistant in an Operations Research project entitlled “Classroom Assignment”
Statistics and Operations Research major, and Management Information Systems minor, GPA : 2.5