HR Manager
GTS Global Technician Services
Total years of experience :21 years, 2 Months
♦ Prepared job description for new roles in collaboration with senior management based on needs to achieve
strategic and growth goals
♦ Managed the overall human resource strategy to achieve targets and maintain company brand and
corporate social responsibility
♦ Participated in the preparation of employee and human development regulations and policies which
determined company HR direction
♦ Established and maintained a comprehensive HR database to host employee data, enrollment information,
candidate credentials, interview schedules and milestone schedules to help in achieving HR goals
effectively
♦ Managed the process of posting jobs in local media and dedicated employment outlets to maximize
exposure and attract talents
♦ Developed intelligent procedures to hire new employees based on extensive examination and in-person
and phone interviews
♦ Built relationship with professional training and skill development institutions and agencies to offer
workshops to our employees and contractors on regular basis
♦ Assisted the director of human resources in screening and selecting candidate applicants
♦ Managed interview and candidate selection processes with hiring managers and technical employees
♦ Prepared employment and performance reports and recommended changes to management accordingly
♦ Lead company efforts to offer career growth opportunities through providing strategic employee training
and professional workshops
♦ Communicated with employees to learn about their concerns, feedback and suggestions to improve
workplace environment and achieve optimal performance and employee satisfaction
♦ Offered superior customer service to customers and corporate clients by making sure all account
transactions are completed accurately
♦ Solicited customer feedback on customer service to guarantee customer satisfaction
♦ Informed existing customers of the latest services and financial products of our bank group
♦ Helped customers choose adequate loan and investment products
♦ Managed clients' accounts and helped customers with daily transaction and service management inquires
♦ Helped customers choose appropriate financial services for their needs such as loans and account types
♦ Managed the foreign exchange transaction activities within the bank by offering best rates
♦ Reported back to management with customer feedback and their need for new features and services
♦ Attended several training programs to maintain skills development and network with other professionals
from different departments
Completed Degree with strong standing • Excelled in courses and project in areas of accounting, economics, marketing and management