Customer Relations Officer
Abdulaziz Al-Ali Al-Mutawa Group
Total years of experience :22 years, 10 Months
•Reporting weekly sales activities to the Customer Relations Manager.
•Contacting and follow up with customers on daily basis.
•Following up customers’ complaints and comments.
•Coordinating between sales and operational staff.
•Preparing and sending “welcome” and “thank you” messages to customers.
•Approaching new customers to increase customer base.
•Opening and closing of daily, weekly and monthly rentals.
•Opening and closing auunal contracts.
•Maintaining good relations with exisitng customers.
•Training new staff on the counter position responsiblities.
•Following up customers’ complaints and comments.
•Coordinating between customers and work shop for vehicle service.
•Reporting weekly sales activities to the division Manager (Sixt).
•Approaching new customers to increase customer base.
•Opening and closing of daily, weekly and monthly rentals.
•Opening and closing auunal contracts.
•Maintaining good relations with exisitng customers.
•Training new staff on the counter position responsiblities.
•Following up customers’ complaints and comments.
•Coordinating between customers and work shop for vehicle service.
•Reporting weekly sales activities to the division Manager (Sixt).
•Direct retail sales.
•Supervising sales team
•Marketing compnay brands.
•Reporting daily sales to the general manager.
•Reporting required items to the general manager.
•Ordering new and in demand items.