Customer Service Representative
Cupola Teleservices
مجموع سنوات الخبرة :7 years, 5 أشهر
Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems.
* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Develop positive working relationships with the clients.
* Approach clients via cold calling and direct mail to inquire about their insurance
situations and future needs.
* Respond to clients’ questions and complaints.
Approve incoming materials by confirming specifications, conducting a visual and
measurement test, and rejecting and returning unacceptable materials.
* Approve in-process production by confirming required specifications, conducting visual
and measurement tests, and communicating the required adjustments to the production
supervisor.
* Accomplish organization mission by completing related results as needed.
customer service.
* Handling designs, samples and orders received.
* Acting as the link between customer and the responsible factories for each order
production in Egypt.
* Following up the production process and the shipping schedule to be on time.
to the Foreign, French/English speaking owners.
2- Pattern processing, digitizing, PDS Maker by Gerber Technology.
2- Pattern Designer.
C1/2 C1/2 C1/2 C1/2 C1/2 English C1/2 French B1/2 Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user Common European Framework of Reference for Language