Mona Dahab

- Provided support for 85% of sudan's most reputable banks and financial institutions. Provide support for ministries in Sudan.
- Network planning, designing, administration and troubleshooting.
- IP addressing design
- Installation networks with different topologies.
- Installation, configuration and troubleshooting gateprotect, FortiGate, FortiMail, FortiAP, FortiAnalyzer, FortiSIEM and watchguard
- Installation, configuration and troubleshooting VOIP devices.
- Configuration of Layer 2 and multi-layer Cisco switches.
- Installing and configuring virtualization software such as VMware ESXI, vSphere, vCenter.
- IPS/IDS.
- proxy (HTTP/HTTPS/SMTP)
- Penetration tests and Vulnerability assessment. Installing, managing, tracking, monitoring, analysing and reporting by using OPManager.

- Monitoring and maintaining the access network through network management system (24×7).
- Providing accurate status of alarms and fault through (SMS, email or Phone) to customers, cluster leader and managers.
- Handled alarm monitoring and taking corrective action on any critical situation.
- Analysing network related problems and troubleshooting.
- Examined and located network availability and prepared the sign-off report
- Accountable for configuration management and extending technical support to BSS/Field Engineer.

- Installation and configuration of CISCO IT infrastructure) CISCO Switches, routers and network protocols).
- Solid understanding of Ethernet based networking concepts.
- Proficient in the creation, configuring and troubleshooting of VLAN's and switch trunks.
- Installing and managing UNIX/Linux servers and windows server 2012/2016 XP/7/8/10 clients.
- Configuring disks, hardware RAID on application Servers. Installing, maintaining and Troubleshooting VOIP networks.
- Performing hardware maintenance for Network devices, storage, computers and servers
- Installing and managing Centos.

- Allocation, implementation, configuration, activation and testing of specific services to meet customer
requirements.
- Respond immediately to customer- affecting service problems or failure in order to minimize their effect on customers, and to invoke the restoration of the service, or provide an alternate service as soon as possible (participate in 24×7 call-out if required).
- Managing, tracking, monitoring, analysing, improving and reporting on the performance of specific services (monitoring and management of DSLAM, IPBB, Core switches, ports utilization, and traffic utilization).
- Establish, manage and administer the enterprise's service inventory, as embodied in the service Inventory Database, and monitor and report on the usage and access to the service inventory, and the quality of the data maintained in it.
- Allocation, installation, configuration, activation and testing of specific resources to meet the service requirements, and to alleviate specific resource capacity shortfalls, availability concerns or failure condition.
- Liaise with 3rd party suppliers.