Mona Dahab

• Configure site-to-site VPN between Sophos and Microsoft Azure.
• Configure and manage Remote-to-siteVPN
• Configure SD-WAN in Sophos.
• Manage and monitor network performance, bandwidth usage, and traffic analysis.
• Provided technical support for network and security issues, enhancing team
efficiency and response times.
• Configure, monitor, and troubleshoot firewalls, routers, and switches (Fortinet,
Sophos).
• Manage Wi-Fi (Tp-link and FortiAP).
• Ensure network equipment firmware and software are up to date and patched
regularly.
• Manage and administer E3 solution.
• Prepare and maintain technical documentation including network diagrams,
configuration records, and reports.
• Provide technical support to users for network and connectivity issues.

• Plan, on-board, manage and administer E5 solutions.
• Inhouse pentest G2G for CAIT & MOI.

Network Troubleshooting.
Network Configuration.
Secure network infrastructure.
Technical Support.
Installing windows 11 to Computer Desktop and Laptops.
Install Microsoft office 365 to computers.
Create QR code for trainee certificate.
Write technical documentation.
Deal with service prodviders for RFP.
Configure and add employee to attendance management system.

• Provided support for 85% of sudans most reputable banks and financial
institutions. Provide support for ministries in Sudan.
• Network planning, designing, administration and troubleshooting.
• Employed various technical methods to safeguard customer data.
• Installation, configuration and troubleshooting gateprotect, FortiGate, FortiMail,
FortiAP, FortiAnalyzer, FortiSIEM and watchguard.
• Installation, configuration and troubleshooting VOIP devices.
• Configuration of Layer 2 and Layer 3 Cisco switches. Installing and configuring
virtualization software such as VMware ESXI, vSphere, vCenter.
• IPS/IDS.
• Installing, managing, tracking, monitoring, analyzing and reporting by using
OPManager

• Monitoring and maintaining the access network through network management
system (24×7). Providing accurate status of alarms and fault through (SMS, email
or Phone) to customers, cluster leader and managers.
• Handled alarm monitoring and taking corrective action on any criticalsituation.
•
Analyzing network related problems and troubleshooting.
• Examined and located network availability and prepared the sign-off report.
•
Accountable for configuration management and extending technical.
• support to BSS/Field Engineer.

• Installing and managing Linux servers and windows server 2012/2016 XP/7/8/10
clients.
• Configuring disks, hardware RAID on application Servers.
• Installing, maintaining and Troubleshooting VOIP networks.
• Proficient in the creation, configuring and troubleshooting of VLANs and switch
trunk.

• Network troubleshooting.
• Network configuration.
• Deal with Fortigate device and Sophos.

•
Allocation, implementation, configuration, activation and testing of specific
services to meet customer requirements.
• Respond immediately to customer- affecting service problems or failure in order
to minimize their effect on customers and to invoke the restoration of the service,
or provide an alternate service as soon as possible (participate in 24×7 call-out if
required).
• Managing, tracking, monitoring, analyzing, improving and reporting on the
performance of specific services (monitoring and management of DSLAM, IPBB,
Core switches, ports utilization, and traffic utilization).

• Supported student learning objectives through personalized and small group
assistance.
•
Worked with lead teacher to monitor class schedule and take attendance.
• Reviewed lesson material with students. Implemented practice exercises and
assignments to assist students in quick information grasping. Recorded grades for
coursework and tests.