Regional HR Director
Happenize
Total years of experience :24 years, 8 Months
• Manage and Improve Performance plans and strategies for business growth ahead in 6 in global branches: Egypt, UAE, Qatar, India, UK and US.
• Identifies internal and external investment and finance opportunities through strong relationships
• In partnership with each country branch head, maintain the revenue and cost to improve P&L and ROI
End-To-End Creating the HR department
Accountable for establish and Implement new strategies focused to improve: revenue & sales growth, reduce cost, generate new leads, receivable accounts (collections)for maintaining the cash flow. Manage established pricing policies to maximize profit for the consumer services (Housekeeping, Hospitality, Cleaning and Florist). Prepare Marketing plan to increase projected monthly volume, penetrations, and new business acquisitions versus company spend and successfully met objectives yearly. Draw an effective operations plan to improve the productivity through to mobilization and demobilization the manpower for each project for tracking the value yield per head. Train all workers and employees to ensure high levels of quality performance and client’s retention for tracking KPI’s gaps.
Achievements
• Add and renew about 150 contracts which generating revenue in last four years by 60%.
• Grew sales channel 22%, and launched the 6 new services with the largest clients in three years.
• Implement call center and online portal to built customer acquisition strategy that generated consistent monthly growth of the client’s payments at least 10%.
• Increase the client's satisfaction as well the quality of the services by 90% consequently.
• Responsible for 210 clients’ accounts approximately 750 workers & employees. Plan, develop and implement strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counselling, pay and conditions, contracts, training and development, succession planning, moral and motivation, culture and attitude development, performance appraisal ) Developed administrative process and procedures for companywide activities such as; procurement, asset inventory, insurance policies, emergency evacuation plans, Manage departments' budgets and ensured that yearly budget requirements were set and adhered to. Representing the company at events, conferences and exhibitions to enhance and strengthen the company’s profile and optimise all business development opportunities & driving business growth.
Achievements
• Structure all departments; workforce planning and business realignments with consider the employee’s engagement.
• Projects had been handed over on-time, through hire qualified candidates with periodic analysis of performance depending of KPI's.
• Grow the business and build a branding through conduct a completions and internal and external events by incentive programs which create motivation and loyalty relationship.
• Boosted performance for FY14 which reflected revenue improving by LE1.5 million, the handed over had improved via introduction of departmental SOPs and new training plans.
• Saved LE110, 000 by increasing employee retention and reducing associated cost of new hires; achieved competitive advantage by retaining top skilled employees.
• Reduction the government fines of the operation department, dropping by 37.5%
The main Responsibilities are managing day-to-day financial, purchase, administrative and HR tasks in order to meet requirements and support site operations to be running smoothly based on EHS rolls.
Achievements
• Save EP2 million annually by selling the site scrap for all departments through contract with vendors.
• Reducing fixed spending 10% and variable overhead spending 19% through a variety of cost improvement initiatives through better utilization of resources both workers and building materials
• Reduced Workers’ Compensation costs by 40% (EP200, 000 annually) by improving safety plans, management accountability and equipment security.
• Merged all benefit plans into one corporate flexible benefit plan with EP150, 000 in annual savings while enhancing benefits to all employees.
• Prepare the employee handbook and developed policies and procedures to identify the rolls to be committed.
• Daily manage the paper flow within departments.
• Provide and maintain the major items such as copy machines, fax machines and others in timely manner.
• Discuss the quotations with the suppliers to reach lowest prices for purchasing the office requirements such as furniture, mineral water, buffet tools, stationary, cleaning materials, safety tools and spare parts also prepare annual giveaways.
• Issue the purchase orders for material and services for offices and plant, thus process up to the payment of relevant invoices.
• Organize the annual travel plan to account the monthly patty cash for expatriates and coordinate the visa procedure.
• Handle all financial and administrative expatriate’s affairs, such as house accommodations, furniture, work permits, the electricity bills, door-man fees, monthly expenses...etc.
• Handle whole correspondences independently among each of Ansaldo, the client (Pgesco), Sub-contractor (DSD) and the others.
• Keep and handle of all leasing documents & contracts to ensure on time payment.
• Prepare the office layout and set up the office furniture and decorations.
• Prepare the statement of budget and expenses of the site per month based on the items stipulated in the contract.
• Prepare analytical sheet per month between the actual expenditures & estimated expenditures for reducing the budget and costs.
• Responsible for office printing such as the official head letters, envelopes & business cards…etc.
• Maintain insurance policies such as theft, fire and life.
• Supervise all permission, maintenance & clean services, to handle all complaints in proper way.
• Control the mobile phones, company car fleet.
• Hiring and monitor the performance of each of the office boy and drivers.
• Prepare the time sheet and payroll for Egyptians employee.
Manage and supervise the administrative functions Office. Taking the appointments, maintaining the agenda up-to-date and handling phone messages. Handling the whole correspondences (letters, faxes, mails and reports) . Translating from Arabic /English required correspondence. Maintaining an accurate and effective office's filing system. Taking minutes of meeting for various management meetings. Organizing and following up travel requirements. Coordinating with the various units and divisions within the company, Controlling managing the paper flow within the departments, Coordinating and scheduling travel plans & appoints covering office requirements,
Build and maintain new and existing both client and suppliers relationships, Handle various relationships with existing corporate clients, coordinate client databases, follow up on working systems for all departments.
Database for finance issues such as invoices, cheques…ect, handle betty cash, interior auditing of in & out finance issues and follow up on progressing of under construction project, follow up on L/G and, analysis to attendance sheet of employee, assist and preparing payroll system, Receives expats invoices, filling system, all correspondences, assistant in purchasing and procurement, taxes, clearance and cargo …..ect of finance departments.
Developing yearly manpower plan. Developing and executing staffing fundamentals and tools. Defining staffing needs, providing appropriate recruitment sources, and interviewing and selecting new staff members. Clarifying roles and setting performance standards in all departments. Conducting training and development needs assessments & developing yearly training calendar. Defining and implementing HR policies and procedures. Providing technical expertise and advice to all departments
finance. sales. marketing. Audit. .... purchase. costing. banking. and.....