Complaints Officer
Masae saudi for contracting and maintainance
مجموع سنوات الخبرة :4 years, 4 أشهر
Secertary
Madar+
Answering clients calls, providing information, transferring calls to the
appropriate department and handling Emails.
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Conducting researches to provide the needed data to different departments.•
Ensuring meetings are effectively organised and minuted.•
Circulating agendas and reports and filing all the correspondence received with
copies of the sent replies and order supplies.
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Applying the final revision to the work done by others in order to rectify any
grammatical or spelling errors.
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Reviewing and tracking the shipment procedures and processes.•
Operating office equipment such as fax machines, phone systems,
spreadsheets and other applications.
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Monitoring Email systems by coordinating the flow of information whether
internally or externally.
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• Preparing financial reports that serve as summary information to managers.
• Identifying relevant insights and compiling analytical reports that enable other
employees in the company to make sound decisions.
• Conducting research on financial trends for forward thinking forecasts as a
key component in preparing reports.
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• Contacting potential or existing customers and clients through calls to inform them about a product or service using scripts.
• Answering questions about products or the business.
• Asking questions to understand and identify customer requirements and
needs, and closing sales to achieve KPIs.
• Entering and update customer information in the company's database system.
• Exerting extra effort to meet sales quota and team's sales goals and
facilitating future sales through Customer Relationship Management (CRM).
• Enhancing sales through Keeping records of calls and sales and noting
useful information to help generate new leads.
• Utilizing time management to communicate with more prospects and
achieving sales target.
