Customer Service Representative
Tasheel
Total years of experience :7 years, 7 Months
• Drive the customer service experience at King Abdulaziz Airport to provide world-class service
• Lead the administration & preparation of employee schedules to ensure departments are organized
• Facilitate passengers with queries at Arrivals and direct them to their correct gates and flights
• Lead the guidance of customers through Departures to assist with baggage-related concerns
• Led the administration of assessment files for refugees entering the US from different countries
• Provided critical insight & recommendations to collaborate with interpreters
• Drove initiatives to assign adequate Language workshops & offer recruitment support
• Facilitated translation services to Arab clients to complete applications & ensure correct documentation
- Learned about the policies regarding Foundation work.
- Provided support to Women Leaders in Philanthropy in regards to determining causes they wish to support.
- Compiled survey results of Impact Excellences Sessions to inform planning of future sessions.
- Worked on Volunteer Meet & Match and better understand how the comm
• Assisted in the preparation of seminars and workshops to provide efficient assistance to Social Workers
• Engaged with the Supervisor to report all documents for review and approval
• Collaborated with Social Workers & Philanthropists to connect the community• Assisted in the preparation of seminars and workshops to provide efficient assistance to Social Workers • Engaged with the Supervisor to report all documents for review and approval • Collaborated with Social Workers & Philanthropists to connect the community
- Balanced the cash register and generated reports for credit and debit sales.
- Maintained a clean workspace.
- Helped customers getting better shopping experience.
- Obtained award of FY 2011-12 for hard working and commitment.
- Assessed clients’ needs, situations, strengths, and support networks to determine their goals.
- Responded to crisis situation such as the flood crisis in Jeddah 2009.
Study abroad - Guatemala, Summer 2018 Traveled to Guatemala in Central America for a two weeks long to study abroad focused on Race, Gender and Human Right. Treasure, Student Association Group for Social Work. 2018 – 2019.