Magrabi Hospitals and Centers
Magrabi Hospitals and Centers
Total years of experience :8 years, 7 Months
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Prepared variety of different written communications, reports and documents.
• Increased customer satisfaction by resolving issues.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
• Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
• Supported financial director with special projects and additional job duties.
• Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
• Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
• Created budgets and forecasts for management group to meet regular accounting deadlines.
• Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
• Coached team members regarding call strategy to effectively reach targets and foster customer retention.
• Provided knowledge and resources to prepare each team member for success and top performance.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Assisted in training, motivating and coaching team members to meet required centre goals.
• Maintained energy and enthusiasm in a fast-paced environment.
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Prepared a variety of different written communications, reports and documents.
• Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
• Developed and maintained courteous and effective working relationships.
• Increased customer satisfaction by resolving issues.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Acted as first point of contact and set appointments for prospective clients.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Called potential customers by following the calling list
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Learned new skills and applied them to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
CAIRO UNVERSITY , EGYPT