Mamoona Shahbaz

• Managed end-to-end corporate billing cycle — invoice generation, payment tracking, and bi-annual
reconciliation — maintaining 100% accuracy across all billing cycles
• Coordinated daily operations between clients, departments, finance, and management; prepared
reports, invoices, official correspondence, and scheduled meetings and corporate events
• Handled corporate client complaints and escalations; liaised with technical and accounts teams for
timely resolution and monitored service delivery SLAs
• Coordinated internet/service deployments, ledger reconciliations, and service suspension/restoration
requests for corporate accounts
• Maintained corporate account records and ensured full compliance with company policies; assisted in
contract management and documentation
• Built and maintained strong relationships with corporate clients and partners; trained clients on billing
procedures, significantly reducing disputes
• Supported sales and business development teams; followed up on pending approvals, payments, and
service requests to minimize delays

• Conducted monthly reconciliation of credit sales and prepared detailed financial and management
reports; assisted Credit Manager in calculating provisions per accounting standards
• Managed corporate client invoicing, lead follow-ups, and satisfaction tracking; coordinated with banks
and financial institutions for payment processing
• Handled client complaints, ensured timely resolution across departments, and maintained accurate
records of corporate transactions and correspondence

• Managed and grew a credit portfolio of PKR 450 Million; marketed fresh portfolio worth PKR 200 Million
within a single 6-month period (Jan-Jun 2009)
• Led a team of two Credit Officers and one Trade Officer; oversaw credit proposal analysis, risk
assessment, and financial due diligence
• Introduced and marketed Funded and Non-Funded financial products to Consumer, SME, and
Commercial clients, ensuring policy compliance and adequate collateral
• Developed NPL recovery strategies to reduce delinquencies and maximize recoveries; managed
renewals, enhancements, and revisions of credit facilities