MONA Tajik

Travel Sales (Outbound - Europe Focus)
Promote and sell customized travel packages to Europe, with a strong focus on Switzerland and Schengen destinations
Advise clients on itineraries, attractions, visa requirements, and travel regulations
Design personalized travel experiences including flights, hotels, tours, and insurance
Prepare quotations, proposals, and travel plans based on client preferences

Inbound Tourism (Dubai - MICE)
Promote and sell inbound MICE (Meetings, Incentives, Conferences, Exhibitions) tourism services in Dubai
Coordinate corporate events, group tours, and business travel arrangements
Work with local suppliers (hotels, transport, event organizers) to deliver high-quality services
Manage group bookings, logistics, and on-ground coordination

Immigration & Visa Services (Spain & Canada)
Promote immigration and visa services, including Spain Digital Nomad Visa, Non-Lucrative Visa (NLV), and Canada immigration programs
Provide initial consultations to clients regarding eligibility and process overview
Assist clients in gathering required documentation and completing application forms
Coordinate with internal teams or licensed consultants for application processing
Stay updated on immigration laws, policies, and program changes

• Delivered expert immigration advice and consultation services for Canadian and U.S. immigration programs, ensuring clients navigate complex regulations effectively.
• Assisted individuals and families in securing visas, permanent residency, and citizenship, enhancing their opportunities for a successful transition.
• Developed tailored immigration strategies that align with clients' unique needs, resulting in a high success rate for applications.
• Maintained up-to-date knowledge of immigration policies and procedures, ensuring compliance and optimal outcomes for clients.
• Fostered strong relationships with clients through exceptional service, leading to increased referrals and repeat business in the immigration consulting field.
• Collaborated with global partners to expand services, enhancing the overall client experience in immigration and tourism management.

-Collected, reviewed, and organized client documentation to ensure completeness and compliance
-Prepared immigration forms, supporting letters, and application packages
-Maintained client files, deadlines, and case tracking systems

-Worked on applications and documentation for United States Immigration Programs:
H-1B - Specialty Occupation Work Visa, E-2 - Treaty Investor Visa, K-1 / K-2 - Fiancé(e) Visa, J-1 / J-2 - Exchange Visitor Visa, B-1 / B-2 - Visitor Visa, F-1 / F-2 - International Student Visa, L-1 - Intra-Company Transfer Visa, O-1 - Individuals with Extraordinary Ability

For Canadian Immigration Programs:
Temporary & Permanent Programs, Assisted with applications under:, Express Entry, Federal Skilled Worker (FSW), Canadian Experience Class (CEC), Federal Skilled Trades (FST), Provincial Nominee Programs (PNPs), Study Permit & Study Permit Extensions, Work Permit Applications, Open Work Permits, Employer-Specific Work Permits, LMIA-Based Applications, Visitor Visa (TRV), Spousal & Family Sponsorship, Citizenship Applications, Restoration of Status & Extensions

• Provided expert guidance on living benefits, enhancing clients' understanding of insurance options.
• Developed strong relationships with clients, ensuring personalized service and support throughout the insurance process.
• Utilized effective communication skills to explain complex insurance concepts in an accessible manner.
• Conducted thorough needs assessments to tailor insurance solutions, demonstrating a keen understanding of client requirements.
• Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and optimal service delivery.
• Leveraged problem-solving skills to address client concerns, fostering trust and long-term loyalty.
• Collaborated with diverse teams to streamline processes, enhancing overall efficiency and client satisfaction.

• Actively engaged in organizing and supporting Tech and IT events in Vancouver, enhancing community involvement.
• Developed strong networking skills by connecting with industry professionals, crucial for facilitating immigration and tourism opportunities.
• Fostered collaborative partnerships that can be leveraged in the role of Immigration Consultant and Tourism Manager.
• Gained experience in event coordination, essential for managing diverse client needs in immigration and tourism sectors.
• Enhanced communication skills through direct interactions with various stakeholders, vital for effective client consultations.
• Demonstrated a commitment to professional development and community engagement, aligning with the values of the immigration and tourism industry.

• Assisted clients in navigating the visa application process, ensuring successful outcomes and timely submissions.
• Fostered strong client relationships through effective in-person and written communication, enhancing client satisfaction.
• Ensured meticulous attention to detail by verifying that clients provided accurate and current information for their applications.
• Collaborated closely with immigration consultants to streamline application processing, contributing to increased efficiency.
• Developed a comprehensive understanding of immigration policies and documentation requirements, positioning myself for advancement to a Senior Immigration Consultant role.
• Demonstrated a commitment to client success, resulting in a high rate of approved applications and positive client feedback.

• Facilitated seamless travel experiences by coordinating transportation, accommodations, insurance, and activities for diverse clientele.
• Provided expert advice on destinations, cultures, customs, and weather, enhancing client satisfaction and engagement.
• Managed financial transactions, ensuring accurate collection of payments and timely booking of travel arrangements.
• Resolved travel-related issues, including conflicts, complaints, cancellations, and refunds, maintaining high customer service standards.
• Developed and organized comprehensive tour packages for Europe, showcasing a deep understanding of tourism trends.
• Leveraged sales skills to effectively book hotels and tickets, contributing to revenue growth and client retention.

• Supervised and enhanced tour sales performance, achieving a significant increase in revenue.
• Conducted job interviews to select top talent, ensuring a skilled and motivated team.
• Trained and mentored new staff, fostering a culture of excellence in customer service.
• Advised clients on tailored travel options, aligning with their unique needs and preferences.
• Planned comprehensive trips to domestic and international destinations, including tours, accommodations, transport, insurance, and fares.
• Leveraged industry knowledge to optimize travel experiences, ensuring client satisfaction and repeat business.
• Collaborated with various stakeholders to streamline operations and improve service delivery.

Supervised Spain visa application processing at the Visa Application Centre in Tehran.
Collected and reviewed clients’ application packages and supporting documents before submission.
Submitted completed document packages to the Embassy of Spain in Tehran.
Conducted biometric enrolment, including fingerprint and photograph collection.
Processed application fees and ensured accurate payment records.
Assisted applicants with document requirements and application procedures.
Coordinated with embassy staff regarding application handling and submission logistics.

• Facilitated admissions and secured study permits for UK-bound students, enhancing their educational opportunities.
• Proactively identified and resolved issues, ensuring a smooth immigration process for clients.
• Collected, analyzed, and interpreted critical data to inform decision-making and improve service delivery.
• Prepared and presented detailed reports to management, contributing to strategic planning and operational efficiency.
• Executed administrative tasks for the immigration program, including managing communications, scheduling appointments, and maintaining comprehensive client databases.
• Developed strong client relationships through effective communication and personalized support, enhancing client satisfaction and retention.