Mona Zawaideh

Developing new business opportunities by identifying potential clients and building relationships with
them
•Negotiating contracts with clients to secure new business deals or to amend existing contracts as
needed
•Developing marketing strategies to promote software products or services to specific audiences
•Preparing reports that track sales activity, costs and profits or losses to specific projects
•Advising over improving existing software products features based on customer feedback or changing
market trends and reporting to Head Unit Managers.
•Creating presentations that explain the products to potential clients and arranging demos with the
technical team
•Creating financial and technical proposals for products and services that meet the needs of clients
•Establishing and maintaining client relationships in order to cultivate repeat business from existing
clients and win new clients from competitors.
•Assigning new sales strategies on annual basis and sharing it with the head of committee to discuss
and make more informed decisions based on previous year’s performance
• Participating in ICT and digital transformation events to always be on top of latest technologies
•Communicating with clients and following up on due collections
•Preparing thorough market and economical research (PESTLE /SWOT Analysis) to assign the perfect
leads to target in each country, based on informative data.
•Follow up on new software features that are developed by the technical team, internally, and learning
all details to convey to clients, when an opportunity arises.

a new subsidiary e-Commerce platform “Bsmarkat”, collaborating with cross functional partners to manage all aspects of the e-Commerce business including business planning, content strategy and development, promotional campaigns, customer service, web analytics and web technologies
•Serving as a primary point of contact within the e-Commerce organization for cross functional partners to evaluate, manage, develop, implement and test e-Commerce initiatives
•Execute strategic and tactical business plans with members of the cross functional team to support e-Commerce strategy
•Manage the user experience of the website and application including site navigation, content development, checkout funnel and promotional campaigns
•Implement effective quality assessments across all operational channels to ensure accuracy and efficiency
•Knowledge and practice with Magento 1.9
•Direct a cohesive team of internal and external personnel to effectively develop e-Commerce solutions
•Generate and implement new sales and marketing initiatives to increase profitability
•Consult and provide expertise on current e-Commerce industry best practices
•Identify new areas of e-Commerce opportunity to prioritize and articulate highest impact initiatives.
•Assess and evaluate departmental budgets, reconcile daily financial records and accounts.

•Work with clients in dealing with risks around corporate governance, accountability
and transparency frameworks
•Implement new systems, policies and procedures based on international standards (COBIT 5 and ISO)
•Specialist knowledge in IT and Supply Chain Operations, Strategy and Transformation
•Conduct business continuity assessment and manage market expectations of customers and
shareholders
•Arrange meetings with third party providers to effectively implement consulting projects within financial
regulatory
•Conduct Gap assessment reports
• Understanding business operations and operating modules and assist in developing yearly plans

•Preparation of Customer segmentation report
•Monitor CSI reports for Daimler, Stuttgart
•Analysis of “Showroom Traffic” reports and recommendations for future action plans
•Monitor and resolve customer complaints
•Coordination with Sales and Marketing managers to handle campaigns, mailshots and public events
•Planning of annual CRM budget in cooperation with the sales, after sales and the marketing department
•Feedback on market segmentation and monthly analysis of customer buying behavior

•Manage assigned Broker Accounts
•Authentication of payment methods of assigned Brokers
•Reconciling account status for file handler/ Underwriter
•Maintain up-to-date accounting /insurance records for assigned Brokers Accounts

•Knowledge and practice with Provisions and Costing Systems
•Practical experience with Tm1 program
•Practical experience with SAP software

•Knowledge and practice with PWC’s auditing-based software (My Client)
•General review of test of controls and balances
•Monitor the planning phase of an industrial limited liability company
•Review of legal structures and audit work papers