Customer Service Representative II
TeleTech
Total years of experience :18 years, 2 Months
Was just promoted from CSR I to CSR II... catering callers requesting for a supervisor..complains and escalations. Coaching for front line CSR(s). Relaying updates to the CSR I from Team Leads or Training.
provide information regarding certain benefits of a member under the insurance.
explain eligibility information for the clinician's patiens.
explain why their claims has been denied and unpaid..
provide excelent custormer satisfaction for every call.
pre edit journals from the Universities in U.S. make sure that all entries are correct, and do the proof reading.
I do the data entry. and make sure all the details are correct in filling out the fields provided by the clients.