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Monica Dascal, Senior Administrator

Monica Dascal

Senior Administrator·Al Rabeeh Academy

United Arab Emirates

Master's degree, Business Administration

Work experience

Total years of experience: 25 years, 0 months

Senior Administrator

September 2018 - Present

Al Rabeeh Academy

United Arab Emirates

September 2018 - Present

Currently employed by Al Rabeeh Academy, where over 680 students are learning from our team of 60 dedicated teachers. My duties as a Senior Administrator include:

• Assisting the SLT (senior leadership team) office, scheduling meetings, minute taking, calendar arrangements
• Main MIS (ENGAGE) administrator for both Al Rabeeh School and Al Rabeeh Academy
• Main Attendance Database (InVentry) administrator
• Compline and present data analysis on request for Staff and Students data across schools
• Collaborate with the HR Business Partner and the Administration Manager in order to facilitate the onboarding and offboarding processes for all staff across both Al Rabeeh School and Al Rabeeh Academy
• Liaise with Admissions and Finance Department and organize the annual re-registration process for all students
• Liaise with the Admissions departments of both schools and organize the transfer of students between Al Rabeeh School and Al Rabeeh Academy
• Offer coaching and training for all new staff on different systems used by the schools

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

PA to the Principal & Head of Administration Staff

November 2017 - November 2018

Al Rabeeh School

Abu Dhabi, United Arab Emirates

November 2017 - November 2018

* Managing front and back office staff including appraisal process
* Coordinating the school admissions process and producing weekly reports on figures
* Coordinating the SLT team office: arranging meetings, taking minutes, calendar arrangements
* Liaison between Parents and Finance for all payment matters
* Coordination with Procurement and Facilities for smooth operations across the school
* Database and Admissions management using the school MIS system
* Coordinate with HR and Finance for recruitment, staff absences, cover and supply teacher payment, and writing confidential letters

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Academic Data Manager

March 2014 - October 2017

Brighton College Abu Dhabi

Abu Dhabi, United Arab Emirates

March 2014 - October 2017

In charge of the College MIS system, delivering academic and pastoral reports to Heads of Schools and ADEC inspectors.
Perform data analysis for examination results of Insight tests, CAT assessment scores, GCSE and A level examination data.
Manage the College timetables setup and integration into the MIS system.

Company industry:
Primary, Prep, & Secondary School
Job role:
Administration

Personal Assistant to Head Master

September 2012 - March 2014

Brighton College Abu Dhabi

Abu Dhabi, United Arab Emirates

September 2012 - March 2014

Managed the Headmaster's office, including all travel arrangements, meetings and minutes.
Collaborated with the Marketing and Admissions departments in promoting the College through different publications and events.
Heavily involved in the recruitment and on-boarding process of the academic staff.

Company industry:
Primary, Prep, & Secondary School
Job role:
Secretarial

Cabin Manager

June 2006 - September 2012

ETIHAD Airways

Abu Dhabi, United Arab Emirates

June 2006 - September 2012

Progressed from Cabin Crew to Cabin Senior and then Cabin Manager - worked in Economy, Business and First Class for more than 6 years.
As an on board leader I was accountable for the day to day management of the team and for service delivery to ETIHAD guests.
Mentored, guided and motivated teams of up to 15 flight attendants to ensure consistently high safety and security standards, empowering them to achieve a premium level of on-board service, PR and hospitality
Offered on-board coaching for Cabin Crew, Food and Beverage Managers, Chefs and Cabin Seniors.
Conducted assessments and feedback sessions on all flights.
Operated mainly on long and ultra-long haul flights on planes of over 200 passengers.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Project Assistant

August 2004 - May 2006

The British Embassy in Romania

Romania

August 2004 - May 2006

Supported the Administration Manager in administrating the Embassy properties by liaising with the contractors and the local authorities.
Assisted in the organization of special events.
Worked with the Visa and Trade sections as translator and providing administrative support.

Company industry:
Public Administration
Job role:
Administration

Client Service Representative

January 2004 - July 2004

Global Remote Services

Romania

January 2004 - July 2004

Presented and promoted different IT & Telecommunication services and products. Closed more than 20 contracts per week.

Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

Executive Assistant

June 2001 - January 2004

Balkan Software Consult

Romania

June 2001 - January 2004

Offered secretarial support to all the consultants.
Handled petty cash flow and the was in charge of the office management,
Maintained the filing system of the tendering dossiers and contributed to creating background documentation and miscellaneous reports.

Company industry:
Business Consultancy Services
Job role:
Administration

Education

NCC Education Academy

October 2023

October 2023

Master's degree, Business Administration

United Kingdom

GPA (percentage): 61%

GPA (percentage): 61%

Academy for Economic Studies, Bucharest, Romania (2000 - 2005)

August 2005

August 2005

Bachelor's degree, Business Administration

Romania

National College "I.I.Micu-Klein", Blaj, Alba county, Romania (1996 - 2000)

June 2000

June 2000

High school or equivalent, High school diploma

Romania

Skills

Customer Service Management
Expert
Customer Service Management
Expert
Executive Liaison
Expert
Executive Liaison
Expert
Computer Industry
Expert
Computer Industry
Expert
Customer Service
Expert
Customer Service
Expert
Written English
Expert
Written English
Expert
MS Word, Excel, Power Point
Expert
MS Word, Excel, Power Point
Expert
Typing 100 wpm
Expert
Typing 100 wpm
Expert
Good negotiator in crisis situation
Expert
Good negotiator in crisis situation
Expert
Excelent time management
Expert
Excelent time management
Expert
Good team coordinator
Expert
Good team coordinator
Expert
Able to exercise effective judgment, sensitivity and creativity to changing needs and situations
Expert
Able to exercise effective judgment, sensitivity and creativity to changing needs and situations
Expert
Excellent verbal and written communication skills in English, Romanian and Italian
Expert
Excellent verbal and written communication skills in English, Romanian and Italian
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Executive Liaison
Expert
Executive Liaison
Expert
Computer Industry
Expert
Computer Industry
Expert
Customer Service
Expert
Customer Service
Expert
Written English
Expert
Written English
Expert

Languages

Romanian
Expert
English
Expert
French
Intermediate
Italian
Expert