Monica George

Senior Human Resources at Coptic Orphans

• Egypt - Cairo
• My current job since July 2017

Work closely with the hiring managers to determine and understand the needs of the manager and
the requirements of the job. Perform Job evaluation and Job analysis.
 Update position description and keep track of revision dates; update HR records on the HR
system; create/prepare monthly and ad-hoc reports as necessary, etc.
 Utilize sourcing strategies to post, promote, and advertise job openings using a variety of
channels.
 Screen applications for different organizational vacancies and recommend candidates who best fit
the position.
 Conduct pre-employment assessments and HR interviews, while meticulously updating
recruitment records and notes on the HR system.
 Complete reference checks for selected candidates, and communicate with the candidate to discuss the
Job offer, and conduct the hiring and onboarding processes to ensure compliance with legal
requirements and internal policies.
 Legal Compliance: Ensure compliance with all legal and organizational requirements in recruitment,
hiring, and salary administration, including form 1, form 6, and exit form, and employment contract.
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 Maintain employee personnel files; ensure completion and uniformity, observing record retention
and compliance with other laws and regulations as well as organizational policies.
 Organize and conduct new employees’ orientations.
 Serve as the first line of support for new employees as they become part of the organization.
 Ensuring timely payroll processing and providing the financial department with the time off report
in order to proceed in the payroll process.
 Coordinating and monitoring the annual performance review process to ensure timely completion.
 Ensure all organizational HR policies and procedures are followed in a timely and consistent
manner such as the performance improvement plan, ensuring its clarity, evidence availability, and
following up on the progress and performance improvement.
 Provide support and guidance to managers and staff to maintain positive employee relations.
 Participate in a Workload Analysis project for all the organizations to determine the time, effort, and
resources necessary to conduct the department’s operations, resulting in identifying the
organizations, and actual needs of human resources both in terms of quality and quantity.
 Develop the organization’s Internship program, by creating an internship and volunteering policy
and process and managing its implementation.
 Develops and manages the implementation of HR strategy and policies and ensures HR support is
provided to the business.
 Responsible for all HRIS activities: Running ongoing reports and analysis, function, act as a focal
point with the system service provider.
 Professional Training & Development: Assist with training & development needs assessments for all
Coptic orphans’ country offices employees; develop, maintain, and update training resources
roster to make available to all employees.
 Compensation & Benefits: Assist in contracting, implementing, and administering benefits programs,
including medical insurance, and life insurance.
 Plan and organize HR activities such as team building events, and outings.

Recruitment and Training coordinator at Blue Nile

• Egypt - Cairo
• September 2015 to June 2017

-Responsible for the appraisal process
- Conduct organization wide needs assessment and identify skills or knowledge gaps that need
to be addressed
- Plan out and organize the training activities in all departments
- Worked in project to improve overall training efficiency
- Build evaluation forms and evaluation database for the training Program & training
- Developed and improve training materials
- Translate and simplify training materials & HR forms
- Starting to evaluate training efficiency with exams
 Recruitment:
- Responsible for manpower planning and control through internal and external moves.
- Update HR forms & procedures
- Maintain and update all company’s job descriptions based on scientific methodologies.
- Provide management with clear analysis for employment market challenges.
- Extend recruitment sourcing channels in accordance to new market trends.
- Creates reports on applicants’ flow.
- Discuss and prepare job offers and communicates information of perspective candidates.
- Conducting HR interviews for external applicants
- Responsible for the induction of new comers and facilitating their easy settling within the
organization.
- Conducts exit interviews for resigning employees and reports to managements the different
turnover causes.

Customer service representative at Teleperformance Egypt ( Wind mobile account )

• Egypt - Cairo
• December 2014 to May 2015

Deal directly with customers via phone
- Respond to customer’s inquiries following agreed processes to guarantee consistency and meeting of global requirements and standards.
- Informs clients by explaining procedures; answering questions; providing information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed

TPM facilitator& People Development trainee at Al-Ahram Beverages Company – Heineken Egypt

• Egypt - Cairo
• November 2012 to December 2014

- Member of People Development (PD) pillar, responsible of reactive approach.
 Determine what additional training might be necessary to bridge the gap in competencies
- Plan out and organize the training activities in all departments
- Worked in project to improve overall training efficiency
 Build evaluation forms and evaluation database for the training Program & training
- Starting to evaluate training efficiency with exams
- Participated in developing induction program for new hires
- Coaching people in preparing training material, prepare training material and translated and simplified some training materials from One-to-Share (Heineken official learning website).
- Participated in improving the plant skill management system
- Developed and improved lots of company training materials (Presentations, SOP’s, OPL’s …etc., )
- Initiated the RCFA (Root Cause Failure Analysis) database, data collection, revision, analysis and linking it to training needs and skill matrix.
- Supporting the “Total Productive Management program
- Participated in project to integrate between TPM & ISO 9001, reviewing all standards (procedures, work instructions, forms, SOP, OPL, GP… etc.), helping the area owners to create and update standards

Trainee at MCV

• Egypt - Cairo
• August 2010 to September 2010