Senior Reservatons Advisor
EMAAR
مجموع سنوات الخبرة :3 years, 3 أشهر
PLEASE NOTE THAT THIS RECENT JOB WAS BASED IN DUBAI
17th March 2014 to 31st November 2015 -Emaar Hospitality Group
Senior Restaurant Reservations Advisor
Responsibilities
Administration | Business Development
- Cooperate Telesales | Converting every call to business
- Marketing and Advertising
- Making restaurant bookings over the phone or through email
- Conversant with all Address, Armani and Atmosphere restaurants and new promotions
- Following quality standards while achieving targets
- Handling VIP bookings and ensuring satisfactory service
- Customer satisfaction
- Problem solving and ensuring return business
- Maintenance of clients
Coordination for appointments
- Handling day to day Director Schedule
- Scheduling of meetings
- Time and diary management
- Note taking
- Coordinating with the staff of the organization
- Fax and e-mails
- Handling day to day income
Issuing quotations and purchase orders to clients
Correspondence
Head of Recruitment;
Conducting interviews
Career counseling
Executive selection and placement
Online advertising
Conversant with Labor Laws and Work Injury benefits Authority.
Maintaining and developing HR policies.
Developing the HR team.
Ensuring the provision of professional HR service to the team of staff.
To develop the HR business plan.
Outsourcing
Ensure Corporate Branding in recruitment webs and advertisements.
Developing effective methods or tools for selection
Prepare information and input for the salary budgets.
Ensure compliance to the approved salary budget.
Coordinate increments and promotions of all staff.
Ensure appropriate communication at all staff levels.
Receptionist;
Typing
Answering and transferring calls
Customer service
Maintaining a proper filing system
Checking mail and replying promptly to clients
Administration
Events organization
- Typing, managed a team of 12 team members
- Participated in the promotion of Acetone that resulted in a positive outcome
Checking mail and replying promptly to clients
Extensive involvement in managing client relationships at all levels.
Handling daily income, Invoicing
Customer service
Maintaining a proper filing system
Informing authorities about incoming Local Purchase Orders
Events Organization
Administration