Customer Service Representative
Alliance Business Centers Network
Total years of experience :11 years, 8 Months
Explain products/services/prices.
Sending daily report.
Meeting with prospective client.
Center presentation.
Ejari preparation.
Documentation.
Preparing Service Agreements, Invoices and Statement of accounts.
Checking the outstanding.
Preparing and sending the renewals.
Accept and receive payment.
Preparing file (both hard and soft copy) for each client with all the documents.
Setting up the Cisco Telephone lines
Office handover and signing the inventory.
Maintain records of client.
Maintain inventory of stationary stock.
Arrange meeting room agenda.
Providing high level of administrative and secretarial service.
Answer phone calls and take orders from customer over the phone.
Verify the exact location to deliver the order.
Check the availability of all products in each restaurant.
Product knowledge.
Up selling.
Submit daily reports.
Hit the target transaction, sales and average check.
Above all maintain the standard with guest satisfaction.
Respond to and resolve on the first call, customer service inquiries and issues by
identifying the topic and type of assistance the provider needs such as benefits, eligibility
and claims.
Guide and educate providers about the member vision/dental plan.
Assist providers in navigating myuhc.com and other UnitedHealth Group websites and
encourage and reassure them to become self- sufficient.
Provide information of the status on previously submitted pre- authorizations or
pre-determination requests.
Translate healthcare-related jargon and complex processes into simple, step-by-step
instructions providers can understand
s Place