Training Specialist
Aggreko
مجموع سنوات الخبرة :16 years, 5 أشهر
• Content Design and Development and Interactive Instructional Design using Articulate Storyline as well as presentations for the Instructor based trainings.
• Instructional System Designer for web based trainings “WBT” including the Analysis, Design and Development storyboards, animations, assessments and other interactive online training content.
• Analyze Design, Development, Implement and Evaluate Instructor Led Training “ILT” content including presentations, assessments and handouts.
• Support - Provide 1st, 2nd, and 3rd Level Support for LMS, SharePoint, WebEx, Box and EUSR systems. This includes over 30 third level support tickets, over 70 second level support tickets and over 700 second Level support email requests per month. Create, develop and maintain the training center databases, dashboards, reports and automation tools using Microsoft Advance Excel (VBA).
• Change Management - Develop, coordinate, quality assure and communicate training systems releases and changes.
• QMS - Development of Standards, Procedures, Work Instructions and Guides.
• LMS - Central System Administrator for over 1.2k Courses, 7.6k user profiles and over 180k online training sessions. Responsible for the management of users, courses and curricula for optimal training delivery. Creation of custom Aggreko learning center branded certificates and certification programs using HTML, JavaScript and CSS. Creation of a custom user portal branded for global usage and programmed using latest branding, HTML, JavaScript and CSS. Regional LMS consultation services for system usage, troubleshooting, standards and procedures.
• EUSR - Team Lead and Central System Administrator for database holding over 657 LEA’s and 4.5k records for Aggreko employees.
• WebEx - Central WebEx administrator for user, meeting, and training session management in the WebEx system.
• Jira - Project Team Lead for rollout of content development project tracking system.
• QA- QA check/analysis on all the courses developed by internal team/external vendors before putting them on live server.
• LMS Regional Administrator, LMS Training Coordinator & Microsoft Office Training delivery.
• Web based Programming to upgrade the LCMS/LMS web pages in line with latest branding using HTML, JavaScript and CSS
Conduct trainings on various courses like:
*Microsoft CRM- ERP Tool
*ICDL
*ICDL Advance
*ITIL V3
*HTML
*Microsoft Databases
*Visual Studio 2010
Conducted batches on Microsoft CRM 3.0, 4.0 and 2011 as I am Microsoft Certified Trainer:- Trainings attended by different type of profile (from a graduate to an employed engineer).
Also conducted many batches on ITIL latest version V3 since 2011:
Trainings attended by different type of profile (from a graduate to an employed engineer) from various nationalities.
ICDL and ICDL advance has also been part of regular trainings.
• Worked as Microsoft CRM developer with HCL technologies.
Project Details:
Project Name Anytime Maruti CRM (AMC)
Client MSIL. Maruti Suzuki India Limited \[MSIL\] is a partial subsidiary of Suzuki Motor Corporation of Japan is India's largest passenger car company, accounting for over 45% of the domestic car market.
Role
1. Developing workflows, new campaigns for Anytime Maruti.
2. Integration of Plug ins with the existing application.
3. Customization of existing entities as well new entities.
Technology Used CRM4.0, ASP.NET 2.0 with C#, MS-SQL Server 2005, Data Migration tool, Plug-in Registration tool and JavaScript.
Role and Responsibility:
Plug-Ins and workflow development, Form designing and co-ordinate with CTI and dialer team, report development, Customization like using IFrame to display Associate View on particular form, Dynamics Pick list, Dynamic Lookup, hide tab, section and field and production support.
• Responsible for handling technical queries of trainers as well as students in Java, Jsp, Servlets, MS office, CPB, CRM, SAS, Software Quality Assurance and SAS etc. for the entire country through niitstudent.com.
• Responsible for conducting training of trainers across the nation for the B.I. track of the GNIIT curriculum including technologies such as SAS, Microsoft CRM3.0 etc.
• Performing Classroom Quality Audit checks for the centers to check the quality of education delivery of the trainers and giving directions for better course delivery.
• Conducting telecoms, online workshops, technical chats etc for effective education delivery for trainers to improve technical feedback and pass percentage.
• Conducting online workshops, technical chats etc for students to ensure better understanding of the various topics related to Track 3 as well as on upcoming technologies.
• Consolidating reports on various delivery parameters for the entire nation, identifying areas of improvements, deriving action plans, setting milestones and monitoring and mentoring the whole process.
• Mentoring the team of Regional domain experts as and when required.