Operation Manager Home Furnishing (Roberto Cavalli, Versace) Travel Retail (Mosafer Luggage)
ABU ISSA HOLDING
مجموع سنوات الخبرة :18 years, 10 أشهر
As a highly effective Area Operation Manager with a proven history of success, I am honored to present my skills and expertise to (Company Name). I believe my history, professional acumen, and leadership skills align closely to the (Position Title) with your company.
With over more than fifteen years of experience in the industry, I am a highly dependable and organized Area Operation Manager with the ability to drive organizational improvement and lead successful and high-achieving teams. I am adept at in coordinating key store operations, optimizing sales and revenue, and developing cross-functional teams. Through sound decision making and leadership, I have aided past employers, including Abu Issa HoldingInvestments, Laura Ashley furniture, and Liwa Trading, in achieving short- and long-range goals.
Over the course of my professional history, I have achieved the following career highlights:
• Accelerated business growth up to a significant level of 90% within the time span of six years, as well as brought news supplier according to customer requirements.
• Triggered sales margin from 45% to 58% through negotiating with suppliers and introducing new products with high margin sale.
• Uplifted sales up to 20% within one year through introducing effective selling strategies and training team for CRM, cross-selling, and up-selling.
• Sales Performance
- Achieve weekly, monthly and annual comp and target goals
- Units Per Transaction objectives
- Average Dollar Sales objectives
- Payroll and scheduling objectives
- Meet sales contest objectives
• Operational Discipline
- Maintain a great looking and functioning store
- Manage according to standard operating procedures
- Reduce shrinkage using company tools and resources
• Visual Execution in partnership with Visual Manager
- Efficient and timely execution of Visual directives
- Maximize merchandising needs while following standards
- Merchandise management and flow
- Maintain a clean, neat and organized store
• Team and Talent Management
- Staffing, training & development, promotion and retention of talented people
- Ensure store teams execute core job responsibilities
- Continually improve individual and team perform
- Create a productive and positive team atmosphere
• Customer Service
- Lead by example all customer service standards
- Ensure store team commits to and execute customer service to high standards
- Effective problem solving/decision making to resolve customer issues
Recognition of individual and team customer service achievements
Position: Store Manager
Company: Liwa Trading Enterprises LLC
Dubai, United Arab of Emirates
Duration: July 7, 2005 to Dec 2012
Brands Handle: • Gant
• Nautica
• Dwell
• Calvin Klein
RESPONSIBILITIES and TASK
• To meet Store targets on a monthly Basis
• Ensure Optimal Customer service at all times
• Ensure the customer Conversion and the other Store Indicators meet or exceed the required standards set by the Management
• Ensure Expense budget for own store is manage and that expenditure stays within agreed budgets
• Ensures the Visual standards and Guidelines set by the Brand Manger and principles are followed at all times
• Ensure shrinkage is kept within company standards, through implementation of controls
• Team Management, in terms of training, development, coaching and discipline where necessary
• Monitor Sales performance against last year, last week and budget on a daily and weekly basis and communicate to staff every morning
• Monitor and continuously seek to understand the commercial environment within their Mall and to give feedback to the operation and brand team on opportunities.
• Ensure seasonal peaks, troughs and important trading/promotional events are taken account of when preparing staff rosters before sending to area Managers for approval
• Consider the needs of the customer
• Deals with customer Complaints effectively and prevents futire occurrences of the issue
• Implements high standard of customer focus within the store, through continual Coaching and development of the sales team
• Regularly assesses customer service standards within the store, through analysis of the Conversion and the other store Indicators
• Ensure all the member of the team have an understanding of figures and targets to be achieve (Daily, Weekly and Monthly) through meeting.
• Ensure store portrays the company image in all aspects of personal presentation and adheres to the Brand dress code as laid by the Brand
• Weekly training occurs in regarding to Customer Service and all Brand training and information is cascade down to the staff
• Ensures security procedures are adhere to throughout the store e.g. Staff bag checks including contract staff
• Maintain a high standard of security awareness, regarding stock and money, within store
• Liaises with Area Operation Manager and the Brand Team to ensure the store has the correct stock levels to maximize sales potentials
• Ensure a high standard of visual merchandising through adherence to all Brand Manager and principle instructions and bulletins
• Effectively communicates any changes in stocks or store layout to all members o the team.
• Maintaining the back store operation and replenishment of the merchandise
• Ensures cash points are operational and in working order at all times, including the Credit card machines
• Reports all IT faults immediately to IT Department and completes the log
• Review the housekeeping undertaken by the cleaners is to the standard and where necessary get the staff o clean as well.
Training Attended: • Product knowledge about Gant perfume by (Elizabeth Arden) - Traders Hotel, Dubai
• Product knowledge about Gant Fashion - Regent Hotel, Dubai
• Actual Merchandising (every six months - Gant Woman / Man, Mall of the Emirates
• Expectation of excellence in customer service - Regent Hotel, Dubai by (Biz-ability- people performance) every year.