store manager
M. H. Alshaya Company - Saudi Arabia
مجموع سنوات الخبرة :6 years, 1 أشهر
Key Responsibilities:
- Leading and motivating a team of sales associates to achieve sales targets and deliver customer service. - Setting and monitoring sales goals, KPIs, and performance metrics for the store.
- Recruiting, training, and developing store staff to enhance their skills and product knowledge.
- Collaborating with senior management and other departments to achieve overall company objectives. Key Achievements:
- Achieved quarterly sales targets twice in 2023 and once in 2024.
- Achieved 96% compliance in mystery shopper evaluations, which is considered highest in KSA.
- Achieved 89% compliance in audits conducted at the branch.
Assisting the Branch Manager in overseeing daily store operations and ensuring smooth functioning. - Providing leadership and guidance to sales associates to meet and exceed sales targets.
- Training and developing sales team to enhance their product knowledge and customer service skills.
- Handling escalated customer issues and resolving them in a timely and professional manner.
- Monitoring and analyzing sales performance, inventory levels, and expenses to drive business growth.
Handling customer inquiries, exchanges, and returns in a professional manner. - Collaborating with team members to achieve sales goals and targets.
- Participating in store merchandising and visual displays.
- Collaborating with team members to achieve sales targets.
- Staying up-to-date on product knowledge and industry trends.
- Participating in promotional events and sales campaigns.
Achievements:
- Awarded Best Employee in the South Region for two consecutive months.