Call Center Agent
CENTER CALL
Total des années d'expérience :7 years, 5 Mois
-Answer courteously inbound calls.
-Respond to customer inquiries.
-Generate customer interest in the services and products offered by company.
-Coordinate with the dispatch team to send products or provide services on time to customers.
-Responded promptly and answered customer inquiries and complains.
-Investigated and resolved service issues and products problems.
-Worked with administration, forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
-Greet customers as they enter into store and offer assistance.
-Accompany customers to required aisles.
-Provide advice on different products.
-Assist customers in making selections.
-Demonstrate product features to facilitate decision making.
-Close sales and assist customers through the payment procedure.
-Ensure that all product deliveries are made on time.
-Gathering market and customer information.
-Performed after sales follow ups and developed strong relationships.
-Handle cashier duties by taking cash or credit
cards in exchange of goods sold Manage product
returns and exchanges.
-Responded promptly and answered customer
inquiries and complains.
-Investigated and resolved service issues and
products problems.
-Worked with administration, forwarded requests
and unresolved issues to the designated resource by
communicating and coordinating with internal
departments.
-Assisted customers in locating items in the store.
-Provided information on products that customers showed interest in.
-Performed customer information data entry activities.
-Assisted in documenting sales and updating customer profiles.
-Ensure that all product deliveries are made on time.
-Gathering market and customer information.
-Performed after sales follow ups and developed strong relationships.