Helpdesk Specialist
KBR
مجموع سنوات الخبرة :29 years, 0 أشهر
Processing work orders through IBM’s MAXIMO ® Asset/facility management software
Receive client complaints through phone and emails
Verify and process work orders; decide priority and trade
Communicate via radio and emails with Operations and Maintenance departments
Hand over personally or inform via radio the service orders according to the priority.
Carefully enter the data from service/work orders to system.
Generate daily, weekly, monthly reports; showing compliance, near compliance etc. using MS Excel and MAXIMO ® reports.
Inform trade supervisors for pending work orders for response and completion.
Make inventory of work orders, file hard copies in boxes and arrange in store room
•Processing work orders through IBM’s MAXIMO ® Asset/facility management software
•Receive and check Service Order and Project Work Order requests
•Communicate via radio and emails with Operations and Maintenance departments
•Verify and process work orders; decide priority and trade
•Hand over personally or inform via radio the service orders according to the priority.
•Carefully enter the data from service/work orders to system.
•Process LOTD, Project work; verify labor and materials requests
•Add/remove facility/assets to the Preventive Maintenance or Service routes
•Generate daily, weekly, monthly reports; showing compliance, near compliance etc. using MAXIMO ® report and SSRS.
•Inform trade supervisors for pending work orders for response and completion.
•Prepare reports and deal with DCMA staffs for monthly inspections.
•Scan work order after completing the job and attach to MAXIMO ®
•Make inventory of work orders, file hard copies in boxes and arrange in store room.
BASE/AIR OPERATIONS
Performed additional duties of Base and Air Operations at during R&R(Vacation) time of the Operations personnel.
•Prepare and send Fluor personnel and cargo movement requests to travel department.
•Receive and send passengers by travel schedule and update details in system.
•Allocated housing/billeting and safety briefing to new employees.
•Prepare and send base operations reports on timely manner consult with trade and management. Keep update daily accountability roster.
ECOLOG SITE COORDINATOR/TIMESHEET APPROVER
Performed additional duties of Ecolog site supervision and timesheet approver on transition time and while Ecolog site supervisor was on vacation
• Prepare bills for direct customers at counter.
•Prepare new/renew quotations and contracts.
•Generate monthly invoices along with statements of delivery notes
•Generate monthly MIS reports, using Excel and PowerPoint.
•Maintain employees details, prepare payrolls
•Deposit daily cash to bank, prepare cheque.
•Prepare payment and receipt vouchers.
•Prepare and send notices to debtors for remittance of bills.
•Orderly filed documents, invoices, receipts etc.
•Duly maintained monthly payable and receivable bills and send account statements.
•Prepared Excel worksheets comprising of formulas for data entry and automatically generate Invoices everyday and print at the month end.
•To generate statements used Excel formulas, pivot tables, VLookup functions, IF conditions, data validations etc.
•Keep a record of the payroll accounts and consider a worker's total working hours, deductions and increments to compute the total amount of salary payable to the workers of the organization Prepared weekly confidential sales reports for presentation to management.
•Managed the internal and external mail functions.
•Lead and train lower graded staff and student employees, as required.
•Provided sufficient technical training and back up to technician.
•Supervised data entry operators into databases for a team of 20 members.
•Ensured the performance and development of laboratories’ and technology service for customer.
•Identified and resolved technical problems and ensure that the solution will always helpful to technical problems.
•Maintain and update filing, mailing, and database systems.
•Established, maintained and developed the analytical research level.
•Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
•Identified technical training requirements and ensured that the needs provided in time.
•Prepared reports, memos, letters and other documents using word processing, spreadsheet, database, and presentation software.
•Maintain records and generate appropriate reports.
•Compile and produce statistical information and reports.
•Generating MIS Reports and Charts using MS Access, SQL, and MS Excel
•Generated Excel Chart showing efficiency for Meter Readers in billing status using Data table, Pivot Grid and chart.
•Prepared Standard queries and report formats using WinChm Microsoft HTML help software.
•Accomplished other related duties as assigned.
• Trained Advanced features of MS-Word like Mail merging, Tables, Layouts, Large amount of word processing
• Trained Advance features of MS-Excel like Pivot table, Database, Share books, Protection, Import data from external databases, convert text files to data tables, export table value to database, live Charts and diagrams, command buttons etc.
• Trained design software like Page Maker, Photoshop, CorelDraw.
• In dept training in Operating systems like DOS and Windows.
• Generate progress reports and charts regularly with program designed by me.
• Prepare presentations using power point and excel
• Assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance. Evaluated and graded students' class work, laboratory work, assignments, and papers.
• Participate in the development, administration and marking of exams and other assessments.
• Troubleshoot Computers, printers and scanners. Installed various application software and operating systems.
• Assisted students in computer lab in Word processors, spreadsheets, programming etc.
• Trained in troubleshooting program in BASIC, Cobol, FoxPro
• Assisted students in working with databases using dBase III plus, FoxPro
• Maintained computers, printers, modems, networking devices in computer laboratory.
• Ensure security in the labs.
• Kept track of students’ work and assignments for faculty.
• Assisted in following proper procedures, answered questions, and attempted to resolve repetitive problems.
• Conducted presentations on various software packages and applications.
• Created lab packets and templates.
English Type Writing
Computer Hardware and Basic Electronics
DOS, WordStar, dBase, FoxPro, Windows, Word, Excel, Powerpoint, Access,Basic Programming, C language