Monwabisi Jwajwa

Install and configure desktop and laptop computers across the organisation, ensuring the deployment of authorised
software and maintaining through documentation.
Set up and provide technical support for boardrooms and training environments, ensuring seamless operation for
presentations and meetings.
Diagnose and replace faulty computer hardware peripherals to ensure smooth functionality of devices.
Manage and update hardware and software asset registers, including asset tracking, updates, and proper disposal
procedures.
Log and track service desk requests, utilizing incident and problem management tools to ensure issues are resolved within
the SLA.
Provide networking support, ensuring reliable connectivity across company systems.
Set up and maintain CCTV camera systems, ensuring desktop configuration for monitoring and security purposes.
Manage domain integration for computers, ensuring proper naming conventions and network configurations.
Reimage laptops and desktops, utilizing brand-specific software tools for efficient system restoration.
Configure and integrate barcode scanners (hand scanners) within brand-specific network environments.
Install and configure printers, assigning them to appropriate user profiles for optimal printing functionality.

Overseeing the replacement and configuration of VeriFone speed point devices across leading fuel
stations such as Engen, Sasol, BP, and Caltex, ensuring optimal functionality.
Delivering comprehensive networking support through expert LAN and communications cabling solutions.
Facilitating a smooth integration by setting up Mini-POS systems to effectively communicate with N910
VeriFone speed point devices.
Expertly configuring POS cash terminals to synchronize with pump systems, streamlining operations and
enhancing service efficiency.

Delivering an uncompromising IT support to top-tier clients such as Neopak, Standard Bank, FNB,
Capitec, and Simba Prospection, ensuring smooth and efficient operations.
Managing seamless domain integration by adding computers and ensuring proper adherence to naming
conventions.
Configuring and deploying printers, ensuring efficient user profile integration for enhanced productivity.
Administering Wi-Fi controller settings to provide secure, reliable internet access across networks.
Quickly diagnosing and replacing faulty hardware peripherals to minimise downtime and maintain peak
performance.
Reimaging laptops and desktops with precision, utilizing brand-specific software to meet company
standards.
Setting up barcode scanners, both handheld and laser models, seamlessly integrating them into the brand
network.
Leveraging software to configure servers and perform essential firmware updates with ease.
Extensive experience working with Avaya VOIP phone systems at Standard Bank and Mitel VOIP systems
at Simba Prospection, ensuring clear communication solutions.

Installing and configuring desktop and laptop computers across campus, ensuring the seamless
integration of authorised software and completing all required documentation for efficient tracking.
Setting up and providing dedicated support for classrooms and training rooms, delivering a high-quality,
hassle-free user experience.
Quickly diagnosing and replacing faulty computer hardware peripherals, minimising downtime and
maintaining optimal system performance.
Proactively managing IT assets by updating the hardware and software asset register and overseeing the
responsible disposal of outdated equipment.
Efficiently logging and tracking incidents and service requests through the service desks incident and
problem management database, ensuring swift resolution and ongoing service improvement.

Analysing, testing, and installing computer systems and large hardware setups, ensuring seamless
network integration and configuring peripheral equipment, hardware components, and associated devices
for optimal performance.
Installing and configuring software programs, utility applications, and operating systems, while setting up
email accounts, IP addresses, and managing memory and hard drive upgrades for system enhancements.
Proactively diagnosing performance issues and resolving network-related challenges, offering timely
support to address user complaints, providing expert technical guidance, and swiftly troubleshooting
technical problems to ensure smooth operations.