مودي منير فخري عوض, Quality Controller

مودي منير فخري عوض

Quality Controller

Spring Tours

البلد
مصر - القاهرة
التعليم
بكالوريوس, tour guide
الخبرات
17 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 11 أشهر

Quality Controller في Spring Tours
  • مصر - شرم الشيخ
  • أشغل هذه الوظيفة منذ أكتوبر 2010

Sole reporter to head office for the Sinai areas of Sharm, Dahab and Neuweba, for ensuring the high quality safety and comfort of Spring Tours Guests.|

Daily and Monthly reporting into Spring Tours' performance, and the companies' position relative to competitors.

Investigating customer complaints to resolve issues to a satisfactory conclusion.

Monitor service levels for trips, reporting feedback, initiating and acting on comments and suggestions
Promoting development ideas for new areas of sales, such as Desert Jeep Safaris.

Development of new uniforms for personnel, sourcing suppliers, pricing and delivery.

Guest Contact في Sunrise Island View and Sunrise Island Garden Resorts
  • مصر - شرم الشيخ
  • يونيو 2008 إلى ديسمبر 2009

Greet and register incoming guests

Handle guest requests and concerns promptly and with courtesy
Assist guests with any enquiries regarding local entertainment, restaurants or transportation

Maintain efficient and effective flow of information with guests and internal departments

Handle additional duties as needed by guests or management.

Sales and Marketing Supervisor في T V B Marketing International Group
  • مصر - القاهرة
  • يونيو 2005 إلى يناير 2008

Organising sales visits and establishing new business

Attending trade exhibitions, conferences and meetings
Maintaining accurate records, reviewing sales performance and analysing questionnaires

Negotiating contracts, Demonstrating/presenting products during customer visits

Compiling and distributing financial and statistical information such as budget spreadsheets, writing reports, company brochures and similar documents

Organising and hosting presentations and assisting with promotional activities

Developing customer visits/external agencies for direct sales

الخلفية التعليمية

بكالوريوس, tour guide
  • في Egyptian Higher Institute for Hotels and Tourism
  • يونيو 2008

Graduated from Egyptian Higher Institute for Hotels and Tourism (2008)

Specialties & Skills

Marketing
Customer Service
Quality Assurance
Guest Satisfaction
MARKETING
DIRECT SALES
Guest Satisfaction
Customer Service
Quality Assurance

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الروسية
متوسط

العضويات

Al shams club
  • Membership
  • December 1983

التدريب و الشهادات

Done (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
January 2012
Done (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
February 2012
Done (الشهادة)
تاريخ الدورة:
April 2012
صالحة لغاية:
April 2012