موسى خان

I2c Pakistan, Lahore Oct 2007- Nov 2009
Team lead
* Provided procedure or advice to resolve customer queries upfront
* Took call escalations of my team agents
* Maintained record of customer queries and call logs
* Assigned tickets to my team members
* Client and resource training
* Resource allocation in times of high or low call volumes
* Ensured that the relevant information is communicated to my team members about the new product or update

Projects
* Examined the distributions network of "Shan foods" in Lahore in order to gain the knowledge of how a sales representative from shan food encourages the retailers to place their products on their shelves
* Developed a research report to launch a new energy drink "Burn". Developed complete marketing plan consisting of target market selection, 4 Ps, market segmentation, etc
* Conducted an exhibition of ladies hand stitched suits as a final project of Entrepreneurship in order to develop strong entrepreneurial and selling skills. Also gained practical knowledge of how to convince the customers upfront. Performed time and resource management activity to keep this project fine and smooth
* Developed a research report on Banking industry of Pakistan for the year 2013 to check the growth rate and market trend. Conducted PEST and Porter 5 forces analysis. Learned how the banking industry is performing and how the industry can boom in the coming years