marketing executive
centro global solutions
مجموع سنوات الخبرة :6 years, 0 أشهر
provided senior citizens in the usa with medical equipments and diabetic supplies covered by their insurance through medicare
1- Sales professional at - Energy Australia 9/2012 till 12/2012
Called australians to offer an upgrade for their electricity / gas contract and provide them with a discount if they will extend the contract, recorded contracts
1- Sales professional at - Energy Australia 9/2012 till 12/2012
Called australians to offer an upgrade for their electricity / gas contract and provide them with a discount if they will extend the contract, recorded contracts
3- Senior Advisor (Sales/Customer Service) - Expedia from 3/2012 until 8/ 2012
Supplied information regarding bookings as well as proper inquiry management and troubleshooting to Expedia clients. Successfully Up sold packages and extra services that drove more revenue to Expedia
Sirius xm USA, handled customers problems and made sales at the same time helped customers with the trounleshooting steps and made sure the problem is resolved and customer is happy
4- Sales Agent - GCC ( global contact centre) - from 8/2011 until 12/2011
Made out bound calls to sell international calling cards for Arab residents in the United States and Canada.
5- Senior Advisor - Vodafone Australia - from 6/2008 until 3/2009
Identified, researched, and resolved customer issues using VF's computer system. Answered phones and responded to customer requests. Provided customers with product and service information. Transferred customer calls to appropriate staff members. Followed-up on customer inquires not immediately resolved. Completed call logs and reports. Researched billing issues. Researched misapplied payments. Recognized, documented and alerted supervisors of trends in customer calls. Recommended process improvements, provided on-the-job training for new employees and received customer appreciation letters.
6- Tour Leader - Nado Tours - From 7/2007 Until 2/2008
Played an active role in organizing for the arriving guests as well as welcoming, and safekeeping them, this includes adults, children and people with special needs. Attended morning briefing sessions and staff trainings when deemed appropriate by the Head Guide/ General Manager. Completed time sheets and all relevant paperwork as required by Head Guide. Liaised regularly with other members of the guiding team and effectively reported to my superiors during daily meetings. Supplied tourists with on site information.
7- Organizer and DJ - Club (F 21) From 6 /2004 Until 6 / 2006
Managed events as well as the staff and event preparations which included marketing, door policies, event schedules, entertainment programs alongside DJ-ing during these events
• Bachelor of Business Administration, the Modern Academy in Maadi (MAM) 2005 Major: Management
• "Thanaweya Amma" Certificate, Literature section, Mennese Language School • T.I.C.O (Travel Industry Council of Ontario) Certified