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Moqeet Aslam, Senior Operations Manager

Moqeet Aslam

Senior Operations Manager·Mars BPO

Pakistan

Master's degree, Supply Chain Management

Work experience

Total years of experience: 8 years, 5 months

Senior Operations Manager

August 2024 - June 2026

Mars BPO

Islamabad, Pakistan

August 2024 - June 2026

Managed daily sales operations and team performance to ensure KPIs and client SLAs were consistently achieved.
Streamlined workflow processes to boost team productivity and customer satisfaction scores.
Led training and performance reviews, resulting in improved sales conversions and reduced turnaround times.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Senior Business Development Manager

October 2023 - January 2024

Cloudelligent

California City, United States •Remote

October 2023 - January 2024

Drove new client acquisition and revenue growth by developing tailored cloud solutions for mid-to-enterprise clients.
Collaborated with cross-functional teams to identify market opportunities and deliver optimized AWS/GCP solutions.
Exceeded quarterly sales targets through strategic pipeline management and relationship-based selling.
Company industry:
IT Services

Senior Customer Service Manager

November 2022 - January 2023

Citrusbits

California City, United States •Remote

November 2022 - January 2023

Led customer service operations for mobile app clients, ensuring project satisfaction and retention.
Enhanced client engagement through proactive support and solution-driven communication.
Reduced churn rate by 20% by implementing a customer feedback and resolution program.
Company industry:
IT Services

Senior Account Executive - Expension

January 2020 - October 2022

Motive (Formal ly Keeptruckin)

California City, United States •Remote

January 2020 - October 2022

Managed and expanded existing VSMB and SMB accounts, achieving 120% of quarterly quota.
Built strategic partnerships to cross-sell telematics and fleet management solutions.
Consistently recognized among top performers for retention and upsell performance.
Company industry:
Motor Vehicle Passenger Transport

Customer Success Manager

January 2018 - January 2020

Motive (Formal ly Keeptruckin)

California City, United States •Remote

January 2018 - January 2020

Served as the main point of contact for high-value clients, ensuring smooth onboarding and adoption of the platform.
Partnered with sales and product teams to optimize client performance and satisfaction.
Increased customer lifetime value through consultative engagement and renewal strategies.
Company industry:
Motor Vehicle Passenger Transport

Senior Customer Sales Specialist

December 2016 - January 2018

Touchstone Communication

Islamabad, Pakistan

December 2016 - January 2018

Delivered top-tier customer experiences while consistently meeting or exceeding sales quotas.
Provided personalized product recommendations and solutions tailored to client needs.
Ranked among the top 5 performers for monthly sales and customer satisfaction scores.
Company industry:
Telemarketing

Education

NUML

June 2022

June 2022

Master's degree, Supply Chain Management

Pakistan

University of the Punjab

April 2017

April 2017

High school or equivalent, Accounting

Pakistan

Punjab Group of Collages

April 2015

April 2015

High school or equivalent, Accounting

Pakistan

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CORPORATE FORECASTING
Intermediate
CORPORATE FORECASTING
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate

Languages

English
Expert
Urdu
Expert
Punjabi
Expert