Murad Alkhouri

Microsoft 365 Administrator with strong hands-on experience in managing and supporting Microsoft 365 environments across multiple clients. Skilled in identity and access management, security, and cloud administration, backed by SC-300 and AZ-104 certifications. Proficient in troubleshooting issues across Windows systems, networks, and end-user devices, ensuring reliable and secure IT operations. Known for clear communication with non-technical users, efficient issue resolution, and delivering high-quality, client-focused IT support in fast-paced managed service environments.

 Provided IT support to 150+ users, managed and op􀆟mized a 100+ server/device network,
resolving 90% of 􀆟ckets within 24 hours.
 Troubleshot and resolved cri􀆟cal network and hardware issues, preven􀆟ng outages and data loss,
while migra􀆟ng laptops to a new OS, improving performance by 10%.
 Installed, configured, and maintained hardware and so􀅌ware systems, ensuring op􀆟mal
performance and increasing system up􀆟me by 20%.
 Collaborated with vendors and other IT professionals to resolve complex technical issues and
documen􀆟ng them to promote best prac􀆟ces and security within the organiza􀆟on.
 Implemented and configured a new an􀆟virus solu􀆟on, reducing virus infec􀆟ons by 40% and
educa􀆟ng users on cybersecurity best prac􀆟ces.

 Installed and configured over 500 new laptops and desktops, ensuring seamless user experience
and adhering to company standards.
 Installed and configured so􀅌ware applica􀆟ons for 300+ new users, facilita􀆟ng their onboarding
and ensuring efficient access to systems.
 Managed user accounts and permissions for 700+ employees, upholding data security and access
control protocols.
 Performed daily backups and quarterly disaster recovery drills, ensuring 95% data recovery
readiness in case of unforeseen events.
 Researched and recommended hardware upgrades, leading to an increase in system performance
and a reduc􀆟on in maintenance costs.