General Manager Operations
Bob Stallings Hyundai
Total years of experience :22 years, 10 Months
Took an underperforming location to positive profitability in 3 months.
Streamlined sales process to improve customer satisfaction Retrained all Salesmen and Sales Managers on proper client experience and increased CSI (Customer Satisfaction Index) from 72% to 91%. Increased internet closing ratio from 8% to 12.5% by Training sales staff on phone procedures, sales process and customer service.Implemented a better marketing strategy and canceling high costing, low return lead sources which resulted in higher quality leads and more units sold.
Hired a seasoned used car director that purchased vehicles at better wholesale pricing to help maximize profitability.
Revamped the Service department to a profitable state by changing Technicians pay plan from hourly to commission based per job and stream lined client check in process. Improved Parts inventory by discounting slow moving parts and keeping an inventory of higher turning parts, which eliminated repair wait times and increased productivity in the shop.
Built a solid team of 11 Internet Sales associates with an overall 13% closing ratio (National Standard is 9%). Desked and submitted all internet team member deals. Excellent CSI • Helped achieve the prestigious President's Club award 3 years in a row
Train and develop the entire staff including the management team. Helped achieve P&L goals by coaching and developing staff including the Management Team.
Increased CSI to higher than Hilton’s standards.
Repaired Inventory cost control to Hilton’s standards.
New store trainer and clean up manager. Took over restaurants that were under producing and turned them to break even or show a profit within 6 months.