call center agent
Ooredoo - Kuwait
Total years of experience :12 years, 9 Months
a call center agent
answer calls and provide best quality service to customers by phone
customer service senior:
job description.
-inbound calls:
-information about programs that we offer to customers
-booking appointments
-receiving complains
-outbound calls
- tele sales
- handling all customer complains.
- scheduling a meeting with other departments per month to discuss customers complains.
- preparing schedule for the team per month
- preparing reports that is requested by my manager per day, month & year.
* customer service
- introduction to the company
- creating new profile
- installing programs on there devices or laptops
* call center
Inbound
- managing customers portfolio (vip clients) including going to Vip home or place of work to setup our programs on there laptops or pcs
- solving technical problems with the programs on there devices
* outbound calls
- telemarketing
- welcoming new customer
* inbound calls
- accepting customers request
Database Administrator
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