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Mohammad Morshedul Alam, Engineer, Customer Service & Support

Mohammad Morshedul Alam

Engineer, Customer Service & Support·NetWorld Technology Limited

Bangladesh

Bachelor's degree, B.Sc in Electrical & Electronic Engineering

Work experience

Total years of experience: 6 years, 7 months

Engineer, Customer Service & Support

April 2025 - Present

NetWorld Technology Limited

Dhaka, Bangladesh

April 2025 - Present

• Providing technical support and resolved customer issues in a timely manner.
• Installing, configuring, and preserving equipment and systems.
• Diagnosing and troubleshooting hardware, software, and network problems.
• Coordinating with internal teams to resolve complex technical issues.
• Preparing service reports and maintained support documentation.
• Conducting preventive maintenance and ensured system reliability.
• Delivering customer training and technical guidance when required.
Company industry:
Installation & Technical Services

Customer Engineer

September 2019 - December 2024

Technomedia Limited

Dhaka, Bangladesh

September 2019 - December 2024

• Furnishing technical support for IT and telecommunications systems.
• Installing, configuring, and maintaining network and telecom equipment.
• Troubleshooting and resolved customer technical issues.
• Performing preventive and corrective maintenance activities.
• Ensuring service availability and customer satisfaction.
• Sell and Renew Service Contracts to Customers
Company industry:
Installation & Technical Services

Education

Premier University

January 2018

January 2018

Bachelor's degree, B.Sc in Electrical & Electronic Engineering

Bangladesh

B.A.F Shaheen College, Tejgaon

July 2011

July 2011

High school or equivalent, Science

Bangladesh

Chittagong Nesaria Kamil Madrasah

May 2009

May 2009

High school or equivalent, Science

Bangladesh

Skills

Microsoft Office

Intermediate

AutoCAD

Beginner

MATLAB

Beginner

Multimeter

Intermediate

Machine Operation

Intermediate

Circuit Analysis

Beginner

Social profiles

Languages

Bengali

Native Speaker

English

Expert

Arabic

Intermediate

Hindi

Beginner

Training and Certifications

Training
The Workshop on RENEWABLE ENERGY SYSTEM
Internation Islamic University Chittagong, Bangladesh
Aug 2015
CompTIA® A+ Certification
New Horizons, CLC, Chittagong
Mar 2013
Industrial Technology on Electrical Engineering & Instrumentation
Training Institue For Chemical Industries (TICI)
Jul 2017

Hobbies and interests

Participating in social activities
Swimming
Tour/Travels
Fishing
Cycling
Gardening
Music
Photography