Senior Digital Copywriter
Mortimer Harvey
مجموع سنوات الخبرة :12 years, 4 أشهر
Roles and Experience:
- Reviewing clients# creative briefs.
- Brainstorming, either solely or with team members, for creative ideas and concepts.
- Market Research & Analysis
- Advertising Concept & Copy generation/development, whether for TV, Radio, Print or Digital channels.
- Website Copy & Content development
- Crafting Arabic/English Press Releases.
- Themes and concepts for events and activations.
- Agency Internal Organization & Analysis.
Accounts/clients/brands handled:
- Banking: KFH - AUB - Boubyan - Warba - Burgan
- Auto-motives: MG - BMW - Nissan - Infiniti - Renault
- Retail: Exide Batteries - Liqui Mollie - Goodnight - CROCS - Ali Abdulwahab Frnitures - ABC - Dunlop & Maxis - Sultan Center - Harry Winston - Chopard
- Dining: Fat Burger - Katsuya - MR. Greek - Life With Cacao
- Real Estate & Constructions: Symphony Mall - Jenan Amman - ALECO - El Mundo - The Promenade Mall
- NGO’s : KFAS - NTEC
- Governmental: Water & Electricity Ministry- Ministry of Health - Al-Awqaf Ministry - Capital Market Authority
- Digital Applications: Albumi - Wasalny
- Mobile Operators: Zain - VIVA
Hotel deals and contracts negotiations.
Hotel reservations and Transportation requests
Events full organization (Mostly for corporate events) :
Site surveying and choice
Budget drafting and prices negotiations
Scheduling
Site design
Airlines reservations with the authorized Travel Agency and monitoring the travels for cost purposes.
Summarizing the department’s figures and analysis into presentations and reports.
Issuing Visa requests to foreign embassies for traveling employees.
Aligning with different departments and managers for their travel needs. Planning and executing the general travel policy.
Preparing internal communications with updated travel announcements, policies and restrictions.
Providing support for call center agents and answering their inquiries.
Handling hard calls from angry customers, receiving their complaints and working on solving them
Reading and responding to all the call center’s agents emails.
Recruiting new accounts.
Handling existing customers financial and some technical complaints.
Answering caller’s general inquiries
Cooperating and following up with various departments to solve customer problems
• Acted as a link between Agency and client.
• Familiarized with clients major products and services.
• Proposed a hand full of event suggestions from A-Z to various clients and projects.
• Researching, writing and distributing press releases to targeted media.
• Collating, analyzing and evaluating media coverage.
• Event management, including press conferences and promotional events.
• Working as part of an account team to develop client proposals and implement the PR activity.
Receiving, revising and entering the group’s reservations.
The reservation’s confirmation and follow ups.
Preparation for group’s accommodation & meal plan.
Performing the group’s check in and revising their financial balances.
Entering and revising individual reservations.
Allocating the guest’s rooms prior to arrival.
Performing check ins and check outs.
Responding to and answering the guests complaints and inquiries
