مصطفى عمر

 In Charge of Elmohandseen branch.
 Field Engineer “Implement IT Projects for our customers, Cisco Switches products and
Huawei Switches, Storage and servers Products”.
 Implement Surveillance System Projects,
 Support our colleagues for any IT Issue.
 Handling new comers tool “PC, Mail and other needed accounts”
 Supporting our customers remotely and assigning an engineer for any in site issue.
 Handling and Reviewing our maintenance contracts between us and our customers.
 In charge of opening and closing all customer tickets by resolving their Issues.
 Supervising all our technical Engineers.
 Involved in all partnerships with our vendors like Cisco, Huawei and Microsoft.
 Following up our running projects with both our customers and our technical team.
 Provide the management any required reports related to my duties.
 Team technical support and reference.
 Working on resolving any issue faces my team members and whole department.

 Dispatch my responsible Countries Work to my Team Members
 Supervise My Team Work Duties.
 Focal Point between our Service Centers and Operation Team.
 Focal Point between our Service Centers and Vendors “HP, Dell and Asus”
 Handling Any Escalation Between Our Service Centers and Vendors “HP, Dell and Asus”
 Working on resolving any issues faced our technicians in the service center.
 Provide our Vendors Weekly and Monthly reports.
 Provide the management any required reports related to my Duties.
 Team technical support and Reference.
 Working on resolving any issue faces my team Members and whole Department

 The focal Point in between our service centers in Gulf Regions and our Vendors “HP and Dell”
 Receive the Machines Report from our service center and proceed the needed orders with Vendors.
 Following up on the orders and getting the needed parts from vendors.
 Assigning the cases to our technicians.
 Following up with the service center until they repair the machines.
 Do the needed claims for all repaired Machines on Vendor Systems.
 Communicate with Vendors for any Escalations or issues we have faced.
 Working on resolving any issues faced our technicians in the service center.
 Team technical support.

 I carried out design and implementation of peer to peer network for AT Company.
 I built up database for AT company including the following stages :
o Planning stage
o Analysis stage
o Design stage (Entity diagram & Relational diagram)
o Implementation stage: by using access, Visual basic
and induct full training for all users how to use it.
 Company technical support.

 Supporting the customer Face to Face and resolving their issues.
 Monitoring our network and resolving all related issues.
 Diagnose and repair the machine if any technical trouble has been found.
 Raising the needed Reports to my Manager.