General Manager of GCC Credit and Collection
Future Pipe Industries
Total years of experience :18 years, 10 Months
Deliver strategic guidance to a team of 22 members to streamline day-to-day credit, collection and invoicing operations. Modify and update credit policy, receivable, and structure, as well as develop and establish new unit for credit and collection covering OTC (Order to Cash process). Hold full accountability for bidding/proposals (GTC) general terms and conditions process through effective coordination with Credit Control team for cost, prices, and contract terms and condition. Design and implement effective debt collection method for ensuring timely receipt of money from customers and recovery of bad debts along with effective Accounts Receivable Management. Manage all challenges associated with ongoing review of credit policy and customer credit rating with maintaining full compliance documents for credit worthiness evaluation.
Key Contributions:
• Developed and established new unit for GCC credit, collection and invoicing.
• Ensured maximum potential recovery through effective coordination with litigation team.
• Employed best practices and procedures to assure timely availability of business information that support in decision-making processes.
• Identified and mitigated potential risk by utilising risk analysis tools and methodologies.
• Fostered a wealthy relationship with banks and companies within the region.
• Developed due diligent credit worthiness processes, resulted in achieving reduction in the DSO metric by 27%, documentation and compliance up by 100%, reconciliation up by 100% and bad debit provision controlled with zero additional impact.
Achieved company objectives by managing a team that delivering service for all corporate, broker, and key accounts in the Region. Played an integral role as anti-money laundry expert, devising policy, and procedures along with creation and implantation enforcement along with compliance and audit. Prepared detailed and accurate reports and submitted to finance management, while updating key stakeholders regarding the performance of collections, aging, DSO, overdue amounts, and BDP impact. Evaluated team performance by establishing weekly, monthly, quarterly, and annual objectives.
Key Contributions:
• Built and maintained new unit for Regional credit and collection in Centre and East regions.
• Accelerated the debtors key account reconciliation process to clear statements of account and improve the aging /collection for key accounts.
• Oversaw and managed yearly debtors accounts receivable over $1B with 24 direct report employees.
• Established and executed a more focused debt collection strategy to help reduce costs, save time and maximise resources.
• Chaired monthly debtors meeting with sales to achieve monthly collection targets.
• Leveraged advanced tools and MIS reporting packages to support decision making processes related to credit issues and investigate key account requests.
• Authorised credit flexibility and perform on-going reviews for overdue accounts; liaised with sales / collection team and recommended legal proceedings.
• Enhanced operational efficiency of training, coaching, automation, and documentation process through implementation of continuous improvement approach.
• Administered a portfolio of over $1B for over 20, 000 customers.
• Collected highest cash in December 2014 of over $200M and bad debit provision impact down by 10%.
Aligned all credit and collections operations execution in line with set policies and procedures. Devised tools and tracking system to closely monitor accounts receivables on daily basis. Ensured payments collected from all customers as per due dates. Conducted analysis of AR status for monthly reporting pack.
Key Contributions:
• Established new unit for Regional credit and collection in Centre.
• Optimised order release process by following set guidelines issued by management.
• Created a win-win strategy for customers and strengthened relationship with them.
• Built cash flow analysis model to identify cash drivers and provided accurate weekly cash flow forecast to treasury.
Integral member of customer team assigned to Saudi Telecom. Efficiently controlled all Customer related financials and Reporting to the Regional Management in the SAP environment.
Key Contributions:
• Administered a wide range of functions, including project calculations, pricing and tenders’ evaluation, and customer negotiation in coordination with legal and regional structured finance.
Nokia Siemens Network (NSN)
Credit & Collection Controller, 5/2010-2011
Asset clean & reconciliation of account receivables with focus to improve sales involvement in cash collection and clear all customer rejection or raised issues from customer.
Key Contributions:
• Turn around receivable reconciliation of 10 years back to merge period between Nokia and Siemens in 2000.
• Recover back to 10-year-old age retention value of $20 M.
• Implement OTC order to cash management control.
Handled more than multi hundred million SR yearly in account receivable.
Supervised collector for credit companies.
Prepare and present monthly report of company partial forecasted collection.
Prepare and present monthly report of company deputed accounts.
Prepare and present monthly report of client’s credit & collection scoring.
Involve with sales and business units to resolve and improve credit & collection statues.
5 years of experience in Corporate Credit Administration, budgets, cost analysis, Collection and Recovery Operations, Human Resource Management, General Administration, Client Servicing (Internal/ External), Statutory Compliance, MIS/ Documentation & Team Management.
Prepare and present monthly report of company partial cost and revenue budget to management.
Prepare and present monthly report of company partial forecasted budget and budget adjustment.
Prepare and present monthly report of company performance and productivity to management.
Prepare and present monthly report of company forecasted productivity.
Assigned to supervise and direct IT MIS solution team to accomplish project of transferring all manual financial and productivity reports to be under the company date base oracle automated reporting.
Member of sales and marketing committee.
Member of staff budgeting committee.
Member of budgeting and planning committee.
Member of productivity performance reporting committee.
Handled more than 200 million SR yearly in account receivable.
Supervised group of collectors for credit & insurance companies.