Mostafa Abdelnasser

• Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department
• Perform advanced administration of Active Directory services, ensuring security, efficiency, and compliance through daily monitoring and regular maintenance
• Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users
• Support the rerouting of the incidents/SRs to the development departments in HQ, wherever needed, to ensure efficient higher levels (L3) of support for the application
• Provide onsite and remote support to the end user Log and track support tickets and incidents 09/2023 - present Riyadh, Saudi Arabia

• Serve as the first point of contact for customers seeking technical assistance over Ticketing System
• Troubleshooting barcode system in different locations either by phone, remote support, or on-site
• Collaborate with sales teams to renew customer contracts and drive expansion opportunities
• Install and update company Software and Hardware as needed
• Provide desktop, printer, and phone support in Windows 10/11 and Microsoft
• Establish and nurture strong relationships with customers, acting as their trusted advisor and advocate
• Ensuring security patches and upgrades are applied to desktops and laptops, Creating purchase requisitions for IT hardware/software