Mostafa Abdelnasser

- Provided end-to-end technical support for all company users, resolving hardware, software, and network issues to
ensure uninterrupted operations.
- Administered Slack workspace: user provisioning, channel management, app integrations, permission settings, and
security policy enforcement.
- Managed Google Workspace: user account lifecycle, organizational units, group policies, shared drives, and
security configurations.
- Administered Microsoft 365 tenant: user licensing, Exchange Online, Microsoft Teams, and SharePoint Online
configurations.
- Managed IT support requests via Jira, maintaining full SLA compliance, prioritization, and documentation.
- IT Asset Management (Snipe-IT): Oversaw the full lifecycle of all company IT assets, maintaining accurate inventory
from procurement to retirement.
- Administered JumpCloud MDM to oversee the device fleet, automating zero-touch enrollment, deploying software
updates, and enforcing security commands across all endpoints.
- Managed security controls and automated tests within Vanta to ensure continuous compliance

- Delivered IT service alignment across one client organization and three affiliated companies, standardizing
infrastructure, security policies, and user experience.
- Provided technical support for all IT assets including desktops, laptops, mobile devices, printers, and network equipment across multiple sites.
- Administered Microsoft 365 (SharePoint Online, Teams) with tailored access policies and workflow configurations per entity.
- Led Microsoft Intune deployment: device enrollment, MDM compliance policies, app provisioning, and conditional
access configurations

• Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department
• Perform advanced administration of Active Directory services, ensuring security, efficiency, and compliance through daily monitoring and regular maintenance
• Troubleshoot corporate equipment connecting to the LAN and WAN including VPN and remote users
• Support the rerouting of the incidents/SRs to the development departments in HQ, wherever needed, to ensure efficient higher levels (L3) of support for the application
• Provide onsite and remote support to the end user Log and track support tickets and incidents 09/2023 - present Riyadh, Saudi Arabia

• Serve as the first point of contact for customers seeking technical assistance over Ticketing System
• Troubleshooting barcode system in different locations either by phone, remote support, or on-site
• Collaborate with sales teams to renew customer contracts and drive expansion opportunities
• Install and update company Software and Hardware as needed
• Provide desktop, printer, and phone support in Windows 10/11 and Microsoft
• Establish and nurture strong relationships with customers, acting as their trusted advisor and advocate
• Ensuring security patches and upgrades are applied to desktops and laptops, Creating purchase requisitions for IT hardware/software