Account Advisor
Raya Contact center
Total des années d'expérience :15 years, 1 Mois
Works for Etisalat UAE Home Services project.
Help customers to solve their technical issues.
Support customer with their Billing inquiries and complaints.
Handle all customer’s inquiries about Home services.
Works for TE Data Technecal support project.
Handle all TEData customers’ complaints about problems in the service.
Works for Etisalat Egypt Customer service account.
Handle all Etisalat customers’ inquiries, complaints and requests.
Recieve the department's job orders.
Buid the project directors in the department's system.
Follow up the projects with the department's freelancers.
Revise the projects to deliver it to the clients.
Work with the following programs (Adobe Photoshop-Adobe Flash-Adobe Premiere-Adobe Indesign-Adobe director) to edit & make the needed modifications.
Answer the telephone.
Greets customers and explains the menu offering.
Estimates waiting times, encouraging customers to wait or return as appropriate.
Listen attentively to customer complaints and refer them to the manager.
Accept payment, give change and provide receipts.
Balance the cash drawer at the beginning and end of each shift.