Customer services and Social Media Executive
Swellam Solution
Total years of experience :0 years, 9 Months
Main Job Tasks and Responsibilities
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process
1) Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
2) Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements.
3) Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
4) Report to management regarding the finances of establishment.
5) Establish tables of accounts, and assign entries to proper accounts.
6) Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
Acquired Basic Business Skills including: Marketing, Sales, Banking Accounting software, business management and the basics of marketing and customer service and online applications and Office applications And accounting in English