Sales Manager
Gredenza International Security & Surveillance Services
Total years of experience :12 years, 8 Months
Manage a portfolio of accounts to achieve long-term success
Develop positive relationships with clients
Act as the point of contact and handle customers’ individual needs
Generate new business using existing and potential customer networks
Resolve conflicts and provide solutions to customers in a timely manner
Supervise account representatives to ensure sales increase
Report on the status of accounts and transactions
Set and track sales account targets, aligned with company objectives
Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
Suggest actions to improve sales performance and identify opportunities for growth
Develop trust relafionships with a porVolio of major clients to ensure they do not turn to compefifion
▪ Acquire a thorough understanding of key customer needs and requirements
▪ Expand the relafionships with exisfing customers by confinuously proposing solufions that meet their objecfives
▪ Ensure the correct products and services are delivered to customers in a fimely manner
▪ Serve as the link of communicafion between key customers and internal teams
▪ Resolve any issues and problems faced by customers and deal with complaints to maintain trust
▪ Play an integral part in generafing new sales that will turn into long-lasfing relafionships
▪ Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
▪ Increased team success by establishing and enforcing company's sales objecfives and mofivafing team to increase their eff orts to achieve those ends.
▪ Supported and took part in a number of incenfive-based programs aimed at achieving producfion goals.
Responsible for and expected to meet or exceed assigned sales plans and target metric objecfives within assigned store.
▪ Maintain a commitment to the company’s sales processes, values, and business code of ethics.
▪ Monitors employee/customer interacfions and provides construcfive feedback on ways employees can improve service and increase sales.
PRODUCT
▪ Ensures consistent execufion of company’s markefing and visual presentafion.
▪ Proacfively idenfifies various market opportunifies and makes recommendafions to district manager for localized product and visual and markefing strategies.
PEOPLE
▪ Demonstrates the ability to develop a culture of recognifion, accountability.
▪ Train staff on how to drive sales to fullest potenfial through confinued development on product knowledge, customer service standards and visual presentafion.
DRIVING LICENSE Driving license category
Light Vehicle
PERSONAL DETAILS
Date of birth
03-Jan-1990
Nafionality
Syrian
Visa status
Resident
Marital status
Single
▪ Ability to build and maintain an eff ecfive succession plan for store.
▪ Mentors and develops key performers to be ready for career progression.
OPERATIONS
▪ Responsible for managing the overall expense management and profitability of the assigned locafion including but not limited to Payroll, Expenses, and Supplies.
▪ Maintains proper inventory controls, facilitate inventory transacfion and bulk counts.
▪ Manages bank deposits; responsible for delivering to the bank, with or without armored car service, every day at a specified locafion.
▪ Ability to complete store audits to ensure compliance with loss prevenfion policies.
▪ Ensures price integrity and general pricing of product on the floors is reflecfive of current markdowns and markups per company direcfives.
▪ Ensures inventory is checked in, stocked correctly on shelves, and displayed within 24 hours of receipt per
Operafional standards
▪ Ensures store is well maintained including but not limited to; dusfing, mopping, windows and stockroom per company guidelines on housekeeping.
▪ Keeps daily record of store sales, scheduling, damages, mismates, deposit log, employee discounts, new hire paperwork, paid outs and visitor log.
▪ Completes the daily planner and ensures chat-ins and chat-outs during every shih.
▪ Is a role model by presenfing a professional image in appearance, words and acfion.
▪ Demonstrates excellent personal salesmanship and teach employees
Directly supervising and coordinafing the acfivifies of all customer service employees.
▪ Standardizing customer service procedures across the company.
▪ Answering inbound calls and emails from customers.
▪ Authorizing refunds or other compensafion to customers.
▪ Wrifing up accurate records of discussions or correspondence with customers.
▪ Providing feedback to management concerning possible problem or areas of improvement.
▪ Handling face-to-face enquiries from customers.
▪ Complefing all necessary paperwork.
▪ Resolving escalated customer complaints or disputes.
High school