customer service agent
Dubai airport
Total years of experience :14 years, 7 Months
• Listening to customer requirements and presenting appropriately to make a sale;
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Cold calling to arrange meetings with potential customers to prospect for new business;
• Responding to incoming email and phone enquiries;
• Negotiating the terms of an agreement and closing sales;
• Gathering market and customer information;
• Representing my company at trade exhibitions, events and demonstrations;
• Challenging any objections with a view to getting the customer to buy;
• Advising on forthcoming product developments and discussing special promotions;
• Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
• Recording sales and order information and sending copies to the sales office, and entering figures into a computer system;
• Reviewing my own sales performance, aiming to meet or exceed targets;
• Gaining a clear understanding of customers' businesses and requirements;
• Making accurate, rapid cost calculations and providing customers with quotations;
• Feeding future buying trends back to employers;
• Attending team meeting and sharing best practice with colleagues
1. i had learned in this job a lot of skills like how to sell apartments, villas by using the right method this is by calculating the profit of these investment to the customer to make him know how much he will win from these apartment.
2. choose the right view for the right customer, who like green landscapes, lakes,
1. sales representative in the shop of mobinil company for mobile services, selling alot of products like mobile phones, usb modem for the internet, accessories for mobiles,
2. also played the role of customer service when the customer faced any problem ..
1.replay for customers inquires
2. listen carfully to the customer to understand his needs and wants,
3. go on solving any problems faced the customer until reach customer satisfaction.