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Mostafa Khaled, Relationship manager

Mostafa Khaled

Relationship manager·QNB

Egypt

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 6 months

Relationship manager

December 2025 - Present

QNB

Cairo, Egypt

December 2025 - Present

• Manage and develop a portfolio of retail banking clients, ensuring high levels of
customer satisfaction and retention.
• Deliver exceptional customer service while meeting sales targets and performance
objectives.
• Handle client inquiries and resolve issues efficiently to maintain strong client
relationships.
Company industry:
Banking

Administrative Coordinator

April 2020 - Present

4level1

Cairo, Egypt

April 2020 - Present

Company industry:
Administration Support Services
Job role:
Administration

Tele sales Team Leader

January 2024 - December 2025

Rapidgen

Cairo, Egypt •Remote

January 2024 - December 2025

• training new employees, assigning tasks, setting sales targets, and taking
disciplinary action when needed.
Company industry:
Telemarketing

Tele sales Agent

January 2024 - January 2025

RAPIDGEN

Cairo, Egypt •Remote

January 2024 - January 2025

• contact potential and existing customers by phone to inform them of their
companys products, services and offers.
Company industry:
Telemarketing

Sales Specialist

January 2018 - January 2025

4LEVEL1 Corporation

Cairo, Egypt •Remote

January 2018 - January 2025

• Helping the sales team to improve their productivity by contacting customers
to arrange appointments and ensuring all Sales Representatives have high
quality, up-to-date support material.
Company industry:
Training & Education Center

Customer Service Specialist

January 2022 - January 2023

TELEPERFORMANCE

Cairo, Egypt

January 2022 - January 2023

• Giving customers detailed information on products and services.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Cairo University

June 2022

June 2022

Bachelor's degree, Administration And Business Administration

Egypt

GPA (rating): Good

GPA (rating): Good

Faculty of Commerce English Section Cairo University

January 2022

January 2022

Bachelor's degree, Business

Egypt

Skills

BANKING SERVICES

Intermediate

CORPORATE FORECASTING

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

CUSTOMER SERVICE

Intermediate

LEADERSHIP

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT OFFICE

Intermediate

PORTFOLIO MANAGEMENT

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

RETAIL BANKING

Intermediate

Social profiles

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Customer Service Basics & Skills certificate
The 7 Communication Sins certificate
Work Ethics certificate
Mastering Effective Communication Skills certificate
Business Etiquette certificate
ICDL
soft skills 12 tracks
Professional online course in personal branding skills
Professional online course in E-marketing Interpersonal skills course.
Training
Managing Employees' Performance in a Professional Way-certificate
ALMENTOR
Jul 2025

Hobbies and interests

Gymnastics