مصطفى الدجوي

• Effectively maintains and retains existing customers by building long-term relationships
• Builds customer base by meeting with potential clients and educating them on the benefits of their products
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe
• Performs collection activities as required
• Participates in continued education to learn about new products and improved sales techniques
• Tracks personal sales statistics and submits them to Sales Manager for period reviews
• Completes proactive customer “good will” calls
• Identifies market potential by qualifying accounts.
• Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
• Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
• Expands sales in existing accounts by introducing new products and services; developing new applications.
• Contributes information to market strategy by monitoring competitive products and reactions from accounts.
• Recommends new products and services by evaluating current product results; identifying needs to be filled.
• Accomplishes marketing and organization mission by completing related results as needed

• Providing help and advice to customers using organization’s products or services.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• Issuing refunds or compensation to customers.
• Analyzing statistics or other data to determine the level of customer service organization is providing.
• Producing written information for customers, often involving use of computer packages/software.
• Writing Reports Analyzing the customer service that organization provides.
• Developing feedback or complaints procedures for customers to use.
• Improving customer service procedures, policies and standards for organization or department.
• Meeting with other managers to discuss possible improvements to customer service.
• Being involved in staff recruitment and appraisals.
• Training staff to deliver a high standard of customer service.
• Leading or supervising a team of customer service staff.
• Learning about your organization’s products or services and keeping up to date with changes.

• Sales experience (telesales - outside sales).
• Very good customer service skills.
• Possess excellent communications and organizational skills.
• Flexible team player.
• Ensure the highest standards of customer care.
• Establish strong, long-lasting business relationships with customers

• Answering customer inquiries.
• Market analysis.
• Forecasting and creating short and long term plans
• Processing and paying invoices
• Follow up with customers, banks.
• Finalizing business deals.
• Work on the private trading system of OsoolESB