Mostafa Elnomanye

E-mail support:
Change of mail address + display name from Functional and Personal mailboxes
Mailbox quota management
"EC LIST EVERYBODY" management
OWA activation
Creation of No-mail e-mail addresses
Contact creation for users and FMB's of external organizations
VFAX management: creating + migrating Fax numbers to Functional FMB's
Monitoring e-mail environment
Set Out-of-office and move MBOXs from DB
Tracking Mails& audit FMB
CAS/HUB
Mailbox Server
Edges
Dashboards alerts
Dumpster Check et export

Active Sync support:
Granting access to users in order to use this service.
Troubleshooting active sync problems on corporate devices

ICALL support:
Creating ICALL agents and supervisors
Managing ICALL campaigns: adding/removing users to/from campaigns

VISIO CONFERENCE reservations:
Creating VC reservation in beforehand for all EC Commission users who are requesting a VC service
Updating and creating TEST REQUEST to the Technical team in order to troubleshoot connection problems

User Access Administration:
Processing of access requests for all users (internal & external) for the ECAS system.
Provisioning of RSA tokens.
RSA token PIN-code resets.
Adding LDAP groups to User profiles after checking all authorizations have been obtained.

Citrix User account created and Reset user password.

Skype for business support
MobileIron MDM Support

Xerox / Unamic/HCN Customer Support Treating the problems of the customers, VDSL2 line configuration modems support TV services problems, VOIP telephone01/03/2013 - 30/05/2013

STEFANINI TECH TEAM. BELGACOM: MEX Mobile Expert - provide soft and technical skills training for agents and training them for the new release and the new product of Belgacom.
treating the difficult problems of the customers, VOIP telephone, VDSL2 line configuration and television services, 01/01/2012- 29/10/ 2012

STEFANINI TECH TEAM. BELGACOM: SPOC (member of the quality team)
(doing audits and provide refreshment training soft, technical skills for agents)

STEFANINI TECH TEAM. BELGACOM: Call agent for the problems, telephone
(PSTN, ISDN), Internet and Belgacom TV 01/01/2011 - 31/03/2011

EL PALACIO5 stars hotel Egypt. Guest relation and Recent counter clerk Fidelio, Micros cashier also IT support pick up for the IT department for installation and configuration operating systems and network for the front office department 2005/2007