E-commerce Manager
SAUDI RADWA
مجموع سنوات الخبرة :18 years, 6 أشهر
• Developed and delivered E-commerce operations to maximize sales targets across online sales.
• Collaborated with digital marketing to lead successful E-commerce campaigns that resulted in 100% channel growth.
• Conducted E-commerce training for partners, providing support to enhance business planning, demand generation, sales campaigns, orders delivery, and customer care.
• Monitored and analyzed competitor activity to develop strategies that consistently exceeded sales targets.
• Managed, trained, and supervised a sales team of 20 employees to successfully apply E-commerce techniques, resulting 10% monthly sales increase.
• Managed 100+ online listings across RADWA Express app.
• Maximize customer satisfaction by reviewing product reviews and suggesting improvements to product prices, packaging, and delivery.
• Built commercial trading culture within team, developing and implementing KPI targets and motivating staff to achieve personal and team goals.
• Carried out thorough online sales research to enable optimized strategy and campaign planning for high-achieving results.
• Tracked inventory and reviewed retail trends with Amazon and Noon spreadsheets to make timely and proactive business decisions.
• Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed 300 online listings across 2 marketplaces (Amazon & Noon).
• Performed channel analysis and insight, leading to 100% revenue growth within 1 year.
• Developed sales lead and uncover new business opportunities through prospecting and cold calling.
• Created and presented media and advertising packages to prospective customers.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Used consultative sales techniques to pinpoint customers' advertising needs and close short-term and long-term sales contracts.
• Developed campaigns, led the design, and tracked results.
• Updated team protocols to streamline marketing procedures and optimize promotion releases.
• Generated \[5000\] new clients per year by implementing confident selling techniques.
• Research potential clients, set meetings, and close deals.
• Developed new business by networking with valuable customers.
• Resolved customer concerns promptly to maintain satisfaction.
• Trained and mentored new sales representatives.
• Submitted and pending orders.